LM
Luthando M
1 reviews | Active since Jan 2019
24 Jan 2019, 12:00
Poor claim handling
Their claim process is very length and unnecessary documentation. The don't respond on time on ur claim , when you follow up the claim process how far is it they will only inform you ,then that you did not complete their length document correctly and you start again from the start with the claim. the drag the process for as long as they want when you claim
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Replies (2)
Prime South Africa's replyOfficial
24 Jan 2019, 13:34 Dear Luthando M, Your post is acknowledged. We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days. Assuring you of our continued best endeavours on your behalf. Kind Regards, The PMD Team.
Prime South Africa's reply24 Jan 2019, 13:34
Official
Dear Luthando M, Your post is acknowledged. We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days. Assuring you of our continued best endeavours on your behalf. Kind Regards, The PMD Team.
Prime South Africa's replyOfficial
28 Jan 2019, 16:03Dear Luthando M, Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your frustration to our attention. At PMD we pride ourselves on promptly paying all valid claims. We wish to reassure you that we perform our validations not for the sake of creating unnecessary delays or to avoid settling claims but for the protection of all of our clients. A review of your experience with us indicates that the validation of your claim is near finalisation and that with your continued cooperation the matter will be concluded swiftly. However, the submission of your cell phone data records is essential as it contains valuable facts which will ensure the most objective information is used when validating your claim. We also note that our Market Conduct Team has already been in contact with you and will provide you with a further update on your claim. Remember that even after you claim, at PMD, your premiums will remain fixed for life! Assuring you of our continued best endeavours on your behalf. Kind regards,The PMD Team
Prime South Africa's reply28 Jan 2019, 16:03
Official
Dear Luthando M, Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your frustration to our attention. At PMD we pride ourselves on promptly paying all valid claims. We wish to reassure you that we perform our validations not for the sake of creating unnecessary delays or to avoid settling claims but for the protection of all of our clients. A review of your experience with us indicates that the validation of your claim is near finalisation and that with your continued cooperation the matter will be concluded swiftly. However, the submission of your cell phone data records is essential as it contains valuable facts which will ensure the most objective information is used when validating your claim. We also note that our Market Conduct Team has already been in contact with you and will provide you with a further update on your claim. Remember that even after you claim, at PMD, your premiums will remain fixed for life! Assuring you of our continued best endeavours on your behalf. Kind regards,The PMD Team