Poor Business Ethics

<p>I met with an accident on the 29/04/16. I immediately phoned prime meridean and was told that I was covered for towing services and that they would immediately send a towing service to tow my vehicle and I was happy with that. Two hours later and after numerous phone calls no towing service arrived and I received a phone call to say that they will send an alternative towing service. I then got an sms to say that Broadway towing service will tow my vehicle and they were on scene so I told them and they gave me a slip which I kept and I left in an ambulance that waited with me cos I had to go for a check to my back. I have not received my vehicle back up to this day and got a call from PMD today to say that I must go to the towing services yard and fetch my vehicle as I am liable for the costs of towing. I was absolutely shocked, confused and furious as I am sure that because of PMDs slow and poor comunicative staff they are trying their luck to pass the mistake sheepishly onto me thinking that I will just agree and pay for their errors. No senior staff phoned me to resolve this and this is a classic case of misleading clients into worthless insurance policies. Let us all see if they can resolve this.&nbsp;</p>