SN
Sizile N
1 reviews | Active since Mar 2022
28 Apr 2023, 19:51
Pmd's poor service
Pmd is a **** I have made claim and was told to wait 10 to 15 working days for feed back but that waiting period has passed no feedback given, I am given the run around that the technician dealing with the claim is unavailable and no one is giving me a clear indication on what is going on, I have been requested to provide documentation after documentation, questioned extensively as if I am a ******** by the way, when claiming on what we have paid for , And when the claim is approved they send a quotation for approval that takes forever,still no communication just to keep me in the loop regarding the process of the claim,our next step is to take it up with ombudsman but we need the public to know that you are running an inconsistent business and for them not to trust you with their money Here is my claim number;CL***
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
02 May 2023, 08:11Dear Sizile N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply02 May 2023, 08:11
Official
Dear Sizile N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
05 May 2023, 09:32 Dear Sizile N,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
A review of your claim confirms that your claim was approved and authorisation for repair work to commence was sent to the repairer.
It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours
Kind regards,
PMD Team
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
A review of your claim confirms that your claim was approved and authorisation for repair work to commence was sent to the repairer.
It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours
Kind regards,
PMD Team
Prime South Africa's reply05 May 2023, 09:32
Official
Dear Sizile N,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
A review of your claim confirms that your claim was approved and authorisation for repair work to commence was sent to the repairer.
It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours
Kind regards,
PMD Team
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
A review of your claim confirms that your claim was approved and authorisation for repair work to commence was sent to the repairer.
It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours
Kind regards,
PMD Team
SN
Sizile N's updateReviewer Update
30 May 2023, 13:34Claim no. CL*** i cnt believe im still fighting for what rightfully mine Pmd is really the pits,*********, *********** and inconsiderate,this matter has been on going for too long I guess you guys really don't care about your loyal customers let alone the reputation of your business because I will definitely take this up with ombudsman, my car is still with Nu Wagon and they advised there has not been any authorisation done to release the funds from your side so they could start with fixing the car as there were additional damages found in the car ,I have been patient for way too long ,the only thing you guys are consistent with is sending me from pillar to post!! Make sure this sorted out before the end of the week or else I'll be forced to take it up with ombudsman and file a lawsuit against you because you guys are not abiding to your own business promises this is not what I signed up for and you guys are now ****ming me of my car,a *******, I have never seen such incompetence, I'll really blow the horn on you and your **** of insurance company and should anything else happen to my car I will hold you liable for it!!!!
SN
Sizile N's update30 May 2023, 13:34
Reviewer Update
Claim no. CL*** i cnt believe im still fighting for what rightfully mine Pmd is really the pits,*********, *********** and inconsiderate,this matter has been on going for too long I guess you guys really don't care about your loyal customers let alone the reputation of your business because I will definitely take this up with ombudsman, my car is still with Nu Wagon and they advised there has not been any authorisation done to release the funds from your side so they could start with fixing the car as there were additional damages found in the car ,I have been patient for way too long ,the only thing you guys are consistent with is sending me from pillar to post!! Make sure this sorted out before the end of the week or else I'll be forced to take it up with ombudsman and file a lawsuit against you because you guys are not abiding to your own business promises this is not what I signed up for and you guys are now ****ming me of my car,a *******, I have never seen such incompetence, I'll really blow the horn on you and your **** of insurance company and should anything else happen to my car I will hold you liable for it!!!!