BM
Banele M
1 reviews | Active since Dec 2023
19 Dec 2023, 15:29
PMD's despicable client service.
I bought my first car this year (2023), I decided to insure my car incase of an accident.
Unfortunately I met an accident and had to claim from PMD. What dreadful experience, PMD is not easily accessible and they give you the run around. I'm almost at two months since I claimed and they have my vehicle but they are yet to give me an outcome on the claim. I personally regret not shopping around for an insurance to take and went my gut.
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Replies (2)
Prime South Africa's replyOfficial
19 Dec 2023, 15:56Dear Banele
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply19 Dec 2023, 15:56
Official
Dear Banele
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
29 Dec 2023, 16:23Hello Banele M
Thank you for taking the time to alert us to your disquiet. We're truly sorry that you have found the process challenging as client service is extremely important to us.
Please be assured that we always do all in our power to avoid unexpected delays whilst validating any claim. As we are sure you will appreciate, the more time it takes us to finalise your claim, the more it costs both of us.
Our Claims Department has reassured us that they are working diligently to ensure that your claim is concluded.
As you are aware, our Market Conduct Department is already looking into the matter and a more detailed explanation will be provided directly to you.
You will no doubt be delighted to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to alert us to your disquiet. We're truly sorry that you have found the process challenging as client service is extremely important to us.
Please be assured that we always do all in our power to avoid unexpected delays whilst validating any claim. As we are sure you will appreciate, the more time it takes us to finalise your claim, the more it costs both of us.
Our Claims Department has reassured us that they are working diligently to ensure that your claim is concluded.
As you are aware, our Market Conduct Department is already looking into the matter and a more detailed explanation will be provided directly to you.
You will no doubt be delighted to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply29 Dec 2023, 16:23
Official
Hello Banele M
Thank you for taking the time to alert us to your disquiet. We're truly sorry that you have found the process challenging as client service is extremely important to us.
Please be assured that we always do all in our power to avoid unexpected delays whilst validating any claim. As we are sure you will appreciate, the more time it takes us to finalise your claim, the more it costs both of us.
Our Claims Department has reassured us that they are working diligently to ensure that your claim is concluded.
As you are aware, our Market Conduct Department is already looking into the matter and a more detailed explanation will be provided directly to you.
You will no doubt be delighted to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to alert us to your disquiet. We're truly sorry that you have found the process challenging as client service is extremely important to us.
Please be assured that we always do all in our power to avoid unexpected delays whilst validating any claim. As we are sure you will appreciate, the more time it takes us to finalise your claim, the more it costs both of us.
Our Claims Department has reassured us that they are working diligently to ensure that your claim is concluded.
As you are aware, our Market Conduct Department is already looking into the matter and a more detailed explanation will be provided directly to you.
You will no doubt be delighted to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team