1 reviews | Active since Jun 2018
PMD - Worst nightmare ever during vehicle repairs
I regret the day I joined PMD, they offer the worst services ever. It's been 3 months now and my car is still at the panel beater because they supp**** a wrong bumper and they don't want to be held accountable. I don't even know how it happened that they supp**** wrong stuff in the first place if they used a VIN number. It's incompetence at every area of their business, it's a nightmare. I have been calling the complaints department but it seems PMD is the same in every department. I have been warned about this PMD but I didn't listen, I fell for it because their premiums are low. Wait until you claim, then you see why they are cheap. It's because they are trying to cut costs in every thing they do. It took them 3 weeks just to supply a bumper and when it finally arrived, it was a wrong bumper. It's because they insist on buying the parts themselves and supply the panel beater. I wonder where they buy their parts from and which courier company they are using to take that long. People be warned
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for your post.
At Prime SA we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process but it is true that the repair process may be affected by several factors which are outside the control of the repairer, ourselves, and you as the client. We do, however, pride ourselves in ensuring that vehicles are returned to clients in a good, repaired condition.
A review of your claim confirms that all the parts have been delivered to the repairer and repairs are on track.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post.
At Prime SA we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process but it is true that the repair process may be affected by several factors which are outside the control of the repairer, ourselves, and you as the client. We do, however, pride ourselves in ensuring that vehicles are returned to clients in a good, repaired condition.
A review of your claim confirms that all the parts have been delivered to the repairer and repairs are on track.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
This fender was supposed to be replaced, but with Prime they decided to take a cheaper route and weld this crack. And there is a risk of this crack to continue going up.
image.png 99.18 KB
image.png 181.78 KB
By the way its been 3 months Prime still trying to find a cheaper way of fixing this.
image.png 701.8 KB
Pathetic and sickening services
This fender was supposed to be replaced, but with Prime they decided to take a cheaper route and weld this crack. And there is a risk of this crack to continue going up.
image.png 99.18 KB
image.png 181.78 KB
By the way its been 3 months Prime still trying to find a cheaper way of fixing this.
image.png 701.8 KB
Pathetic and sickening services