FR
Fahim R

1 reviews | Active since Jul 2018

05 Jul 2018, 14:53

PMD WORST INSURANCE EVER!!!

THIS IS BY FAR THE WORST INSURANCE EVER!!!! I WAS INVOLVED IN A MINOR ACCIDENT DAMAGING MY FRONT RIGHT HAND SIDE. THE REPAIRER ARE NOW BUSY WITH MY CAR AND FOUND THAT THERE ARE THINGS DAMAGED DUE TO THE ACCIDENT, BUT PMD ARE STATING THAT THERE IS NO WAY THAT IT WAS PART OF THE ACCIDENT. A CAR CANNOT BE REPAIRED WITH THOSE PARTS AND THEY CONTINUE DECLINING THE "EXTRA" PARTS CLAIMED TO HAVE MY CAR REPAIRED TO THE STANDARD IT WAS IN.

I DONT UNDERSTAND HOW MY CAR CAN BE REPAIRED WITHOUT THE BROKEN/DAMAGED PARTS CAUSED BY THE ACCIDENT???

I WILL NEVER DEAL WITH SUCH USELESS PEOPLE AGAIN!

0
Replies (6)
Prime South Africa
Prime South Africa's reply05 Jul 2018, 15:53
Official

Dear Fahim Rugan,

We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused.

Your inquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 10 July 2018.

Assuring you of our continued best endeavours on your behalf.

The PMD Team.

FR
Fahim R's update06 Jul 2018, 12:14
Reviewer Update
I prefer to get feedback immediately, this claim has taken more than 2 months to actually be approved and now i have to wait longer??? My car is standing still and the panelbeaters cannot proceed without the "extra" parts. Why must everything always take so long??? I need this resolved ASAP!!!!!
Prime South Africa
Prime South Africa's reply10 Jul 2018, 09:40
Official

Hello Fahim Rugan,

Client service is extremely important to us and we therefore sincerely appreciate the time you have taken to bring your unease to our attention.

We ensure that we apply a professional, consistent and accurate standard by obtaining an assessment from a suitably qualified assessor.

An independent assessor was assigned to review the additional repair costs requested by your chosen repairer. Whilst the repairer quoted excessively for the repair of your vehicle, our Market Conduct Department will provide you with further clarity to ensure your vehicle is back on the road soon.

You will be pleased to recall that there will be no excess to pay when your claim is settled as PMD guarantees never to charge an excess on ANY claim – not ever.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,

The PMD Team

FR
Fahim R's update10 Jul 2018, 13:09
Reviewer Update
This does not help me much. I have advised the repairer to leave all the "extras" requested and they have advised that my car is ready for collection. They have done what my insurance requested, so my car is now also not 100% roadworthy. God forbids anything happens to me while driving my car with broken parts. I really dont understand how this can not be part of the accident, there was nothing wrong with my car before this accident except fr a few scratches and a dent. Please have a look at a diagram for the right hand side of any car and see what all joins together! Imagine me hitting a brick wall and damage my bumper and then get told the stiffener that is damaged underneath the bumper is not part of the accident???? SO PLEASE ADVISE ON THIS PROGRESS AS I AM ABOUT TO GO AND FETCH MY CAR AT THE PANELBEATERS!
FR
Fahim R's update10 Jul 2018, 13:11
Reviewer Update
Someone needs to contact me and actually speak to me regarding this!
FR
Fahim R's update19 Jul 2018, 16:22
Reviewer Update
WELL THIS SEEMS TO BE GOING NOWHERE VERY ****EN SLOWLY AS THE LAST RESPONSE RECEIVED BY YOU IDIOTS WAS 9 DAYS AGO!! I GOT MY CAR BACK FROM THE PANEL-BEATERS AND GUESS WHAT??? MY CAR BROKE DOWN AGAIN DUE TO PARTS THAT MY INSURANCE REFUSED TO PAY FOR. NOW I AM BACK TO ****EN SQUARE 1 WITH A CAR THAT IS NOT DRIVABLE ANY LONGER, YET AGAIN!!!!! THIS TIME MY DAMAGE IS ****EN WORSE.... I AM VERY DISGUSTED IN THE SERVICE I HAVE "NOT" GOTTEN FROM YOU AS MY INSURANCE. YOU WILL NOT GET ANOTHER CENT FROM ME WITH REGARDS TO PAYING INSURANCE TO YOU ****ERS PMD!!! TRUST ME WHEN I SAY THIS WILL NOT END HERE!!!