SS
Siboniso S
1 reviews | Active since Jan 2019
05 Aug 2019, 08:32
PMD Worst insurance!!!
PMD the worst insurance!!! i lodged my claim on the 3rd of June,all the required documents were submitted and up to date have not yet received an outcome of my claim which is way over 60 days but they said was going to get the outcome of my claim within 45 days CL***
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Replies (3)SS
Siboniso S's updateReviewer Update
05 Aug 2019, 12:23Waited full 8 weeks for my claim to be declined.....they had enough time decline my claim, please please PMD its not an insurance its a money making scheme.... if ur still insured by PMD im really feeling sorry for you and they say i have to pay for towing services which were arranged by them and im under comprehensive cover with them
SS
Siboniso S's update05 Aug 2019, 12:23
Reviewer Update
Waited full 8 weeks for my claim to be declined.....they had enough time decline my claim, please please PMD its not an insurance its a money making scheme.... if ur still insured by PMD im really feeling sorry for you and they say i have to pay for towing services which were arranged by them and im under comprehensive cover with them
Prime South Africa's replyOfficial
06 Aug 2019, 14:54 Dear Siboniso S,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than 8 August 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than 8 August 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply06 Aug 2019, 14:54
Official
Dear Siboniso S,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than 8 August 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than 8 August 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
12 Aug 2019, 10:29Dear Siboniso S,
Thank you for taking the time to raise your apprehension with us. Please be assured that we appreciate your disquiet as client service is extremely important to us.
Our aim is to provide world class service to our policyholders during every interaction. It saddens us to hear that the service you received fail to impress and wish to reassure you that we perform our investigations not for the sake of creating unnecessary delays but for the protection of all of our clients.
Whilst we always endeavour to request all the required information from the onset, allowing us to swiftly finalise our investigation, it does happen that more documentation is required. We do however want to assure you that the documents requested are necessary as they contain valuable information which assist us in the validation process of the claim.
We understand your frustration regarding the outcome of your claim and whilst all claims are validated in terms of our policy provisions, your concern has been brought to the attention of our Market Conduct Department who will review your matter.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Kind regards, PMD Team
Thank you for taking the time to raise your apprehension with us. Please be assured that we appreciate your disquiet as client service is extremely important to us.
Our aim is to provide world class service to our policyholders during every interaction. It saddens us to hear that the service you received fail to impress and wish to reassure you that we perform our investigations not for the sake of creating unnecessary delays but for the protection of all of our clients.
Whilst we always endeavour to request all the required information from the onset, allowing us to swiftly finalise our investigation, it does happen that more documentation is required. We do however want to assure you that the documents requested are necessary as they contain valuable information which assist us in the validation process of the claim.
We understand your frustration regarding the outcome of your claim and whilst all claims are validated in terms of our policy provisions, your concern has been brought to the attention of our Market Conduct Department who will review your matter.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Kind regards, PMD Team
Prime South Africa's reply12 Aug 2019, 10:29
Official
Dear Siboniso S,
Thank you for taking the time to raise your apprehension with us. Please be assured that we appreciate your disquiet as client service is extremely important to us.
Our aim is to provide world class service to our policyholders during every interaction. It saddens us to hear that the service you received fail to impress and wish to reassure you that we perform our investigations not for the sake of creating unnecessary delays but for the protection of all of our clients.
Whilst we always endeavour to request all the required information from the onset, allowing us to swiftly finalise our investigation, it does happen that more documentation is required. We do however want to assure you that the documents requested are necessary as they contain valuable information which assist us in the validation process of the claim.
We understand your frustration regarding the outcome of your claim and whilst all claims are validated in terms of our policy provisions, your concern has been brought to the attention of our Market Conduct Department who will review your matter.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Kind regards, PMD Team
Thank you for taking the time to raise your apprehension with us. Please be assured that we appreciate your disquiet as client service is extremely important to us.
Our aim is to provide world class service to our policyholders during every interaction. It saddens us to hear that the service you received fail to impress and wish to reassure you that we perform our investigations not for the sake of creating unnecessary delays but for the protection of all of our clients.
Whilst we always endeavour to request all the required information from the onset, allowing us to swiftly finalise our investigation, it does happen that more documentation is required. We do however want to assure you that the documents requested are necessary as they contain valuable information which assist us in the validation process of the claim.
We understand your frustration regarding the outcome of your claim and whilst all claims are validated in terms of our policy provisions, your concern has been brought to the attention of our Market Conduct Department who will review your matter.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Kind regards, PMD Team