PMD worst car insurer 😓😓💔💔

Item: Prime South Africa
Rating: 1
Author: Andile M

PMD the worst car insurer

I am honestly fed up with PMD, I submitted my claim on the 26th of May, after a lot of back and fourth the claim was only approved a month later mind you the car was taken away on the day of the accident to their storage then from there to a panel beater chosen by PMD, the car has been with that panel beater since then

After everything I was then given a rental car for 30 days which I need to return tomorrow the 24th , estimated time to fix my car has now moved to the 1st of August meaning that I still won’t have a car to go to and from work for the whole week, I requested an extension on the rental and they declined the request saying the delay is not on their side.. so whose fault is it? This is the panel shop that THEY work with, they were not chosen by me, so now I have to suffer again because of their delay.. PMD has messed up my mental health and I’m honestly exhausted… use them at your own risk

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Replies (1)

Prime South Africa's replyOfficial

29 Jul 2025, 09:23

Hi Andile J,

Thank you for sharing your concerns. We understand how frustrating delays can be and appreciate your patience.

The repair process can be unpredictable, as unforeseen factors like part delays are beyond anyone’s control. However, we assure you that your vehicle is in the final stage of repairs and is expected to be ready by mid-next week.

Regarding the car hire benefit, this optional feature has a clearly defined limit, which was explained at the time of policy selection. While we strive to assist wherever possible, we must adhere to the agreed terms.

At Prime, we partner with highly approved SLA repairers who are committed to delivering top-quality repairs that meet our exacting standards. Your vehicle is in trusted hands, and we are confident it will be returned to you in excellent condition.

Thank you for allowing us the opportunity to address your concerns. Should you have any further questions, please don’t hesitate to reach out.

Kind regard,

Prime SA team

Prime South Africa's reply29 Jul 2025, 09:23

Official

Hi Andile J,

Thank you for sharing your concerns. We understand how frustrating delays can be and appreciate your patience.

Thank you for allowing us the opportunity to address your concerns. Should you have any further questions, please don’t hesitate to reach out.

Kind regard,

Prime SA team