NR
Neshaylin R
1 reviews | Active since Aug 2023
13 Jan 2026, 14:37
PMD Unable to Resolve Approved Claim Efficiently
Approved claim, endless delays, wrong part — will not recommend PMD.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
13 Jan 2026, 14:53 Hello Neshaylin , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
Prime South Africa's reply13 Jan 2026, 14:53
Official
Hello Neshaylin , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
15 Jan 2026, 09:40Hello Neshaylin R,
Thank you for sharing your experience with us. We know how important your car is to your daily life, and we’re sorry to hear about the inconvenience you’ve experienced.
At Prime, we strive to provide world-class service and complete repairs rapidly. However, the repair process can sometimes be volatile, particularly when it comes to the delivery of parts, as this is dependent on external suppliers.
We’re pleased to confirm that the correct part has been sourced and will arrive on 16 January 2025. Your vehicle is scheduled for repairs starting 19 January 2025.
Our Market Conduct Team is already in contact with you and will provide a detailed response to address your concerns.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your experience with us. We know how important your car is to your daily life, and we’re sorry to hear about the inconvenience you’ve experienced.
At Prime, we strive to provide world-class service and complete repairs rapidly. However, the repair process can sometimes be volatile, particularly when it comes to the delivery of parts, as this is dependent on external suppliers.
We’re pleased to confirm that the correct part has been sourced and will arrive on 16 January 2025. Your vehicle is scheduled for repairs starting 19 January 2025.
Our Market Conduct Team is already in contact with you and will provide a detailed response to address your concerns.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply15 Jan 2026, 09:40
Official
Hello Neshaylin R,
Thank you for sharing your experience with us. We know how important your car is to your daily life, and we’re sorry to hear about the inconvenience you’ve experienced.
At Prime, we strive to provide world-class service and complete repairs rapidly. However, the repair process can sometimes be volatile, particularly when it comes to the delivery of parts, as this is dependent on external suppliers.
We’re pleased to confirm that the correct part has been sourced and will arrive on 16 January 2025. Your vehicle is scheduled for repairs starting 19 January 2025.
Our Market Conduct Team is already in contact with you and will provide a detailed response to address your concerns.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your experience with us. We know how important your car is to your daily life, and we’re sorry to hear about the inconvenience you’ve experienced.
At Prime, we strive to provide world-class service and complete repairs rapidly. However, the repair process can sometimes be volatile, particularly when it comes to the delivery of parts, as this is dependent on external suppliers.
We’re pleased to confirm that the correct part has been sourced and will arrive on 16 January 2025. Your vehicle is scheduled for repairs starting 19 January 2025.
Our Market Conduct Team is already in contact with you and will provide a detailed response to address your concerns.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team