KL
Katlego L
1 reviews | Active since May 2017
12 Dec 2023, 16:36
PMD - They sell a lie
I have been with PMD for a year paying R1200. They initially promised that my excess is reducing per month so on the 7th Dec when they smsed me to remind me that I have been their loyal customer for a year with no claims I sent an email asking them how my excess has dropped. How much is my current excess??? My email has not been responded to. I am giving them 2 stars as a last chance for them to respond. I am already getting quotes from other insurers not people that enjoy getting free money and won't bother responding to questions. Come claim time, the strory would change.
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Replies (2)
Prime South Africa's replyOfficial
12 Dec 2023, 17:02Dear Katlego
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
Prime South Africa's reply12 Dec 2023, 17:02
Official
Dear Katlego
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
Prime South Africa's replyOfficial
21 Dec 2023, 06:28 Hello Katlego L,
Thank you for raising your query with us.
At PMD, we value our customers and their satisfaction is our top priority.
While our records show that our Client Service Team has been diligently trying to reach you since your query was raised, we are pleased to note that a detail email explanation has since been sent to you. If you have not received it, please check your spam folder or contact us directly.
Our policy includes a unique feature where your excess reduces monthly. This means that for each month you are claim-free, your excess decreases. This is our way of rewarding you for being a careful driver.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for raising your query with us.
At PMD, we value our customers and their satisfaction is our top priority.
While our records show that our Client Service Team has been diligently trying to reach you since your query was raised, we are pleased to note that a detail email explanation has since been sent to you. If you have not received it, please check your spam folder or contact us directly.
Our policy includes a unique feature where your excess reduces monthly. This means that for each month you are claim-free, your excess decreases. This is our way of rewarding you for being a careful driver.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply21 Dec 2023, 06:28
Official
Hello Katlego L,
Thank you for raising your query with us.
At PMD, we value our customers and their satisfaction is our top priority.
While our records show that our Client Service Team has been diligently trying to reach you since your query was raised, we are pleased to note that a detail email explanation has since been sent to you. If you have not received it, please check your spam folder or contact us directly.
Our policy includes a unique feature where your excess reduces monthly. This means that for each month you are claim-free, your excess decreases. This is our way of rewarding you for being a careful driver.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for raising your query with us.
At PMD, we value our customers and their satisfaction is our top priority.
While our records show that our Client Service Team has been diligently trying to reach you since your query was raised, we are pleased to note that a detail email explanation has since been sent to you. If you have not received it, please check your spam folder or contact us directly.
Our policy includes a unique feature where your excess reduces monthly. This means that for each month you are claim-free, your excess decreases. This is our way of rewarding you for being a careful driver.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team