AK
Antony K
1 reviews | Active since Nov 2020
17 Nov 2020, 14:57
PMD Terrible customer service
I need your intervention on an ongoing matter with PMD which I feel that I am being taken for granted as their customer.The matter has been going on for too long(approximately 2 months). I have gone out of my way to assist their team in getting all required information to assist them speed up the process.The last piece of information that they needed and that I had signed an access form in order for them to be able to get themselves I ended up taking time off work to get myself because of poor admin on their side and lack of commitment.As a customer I should n't feel like I need to beg for feedback when they debit my account as agreed but they can not commit to time frames and keep shifting goal posts.
Today I had to follow up from the previous communication that all that was needed was only the case docket, which they have failed to obtain even after several instructions from the investigating officer on how to obtain it. A lady in market conduct(Mathuma) shared some alarming information when she notified me that she had communicated with the decision maker and that they would now need to go over a new process different to the one that I was made aware of which was that all they needed was the case docket and I would get the feedback in a 24 to 48 hours. This information was sent through to them last week. Policy and complaint(CMP*** / CL***)
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
17 Nov 2020, 15:27Dear Antony K,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply17 Nov 2020, 15:27
Official
Dear Antony K,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
19 Nov 2020, 15:24Dear Antony K,
We apologise for the perceived delays in processing your claim.
Please be assured that we always do all in our power to avoid delays whilst validating any claim. As we are sure you will appreciate, the more time it takes us to finalise your claim, the more it costs both of us. We are delighted to confirm that your claim was finalised and the outcome has already been communicated to you.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a short few months.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We apologise for the perceived delays in processing your claim.
Please be assured that we always do all in our power to avoid delays whilst validating any claim. As we are sure you will appreciate, the more time it takes us to finalise your claim, the more it costs both of us. We are delighted to confirm that your claim was finalised and the outcome has already been communicated to you.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a short few months.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply19 Nov 2020, 15:24
Official
Dear Antony K,
We apologise for the perceived delays in processing your claim.
Please be assured that we always do all in our power to avoid delays whilst validating any claim. As we are sure you will appreciate, the more time it takes us to finalise your claim, the more it costs both of us. We are delighted to confirm that your claim was finalised and the outcome has already been communicated to you.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a short few months.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We apologise for the perceived delays in processing your claim.
Please be assured that we always do all in our power to avoid delays whilst validating any claim. As we are sure you will appreciate, the more time it takes us to finalise your claim, the more it costs both of us. We are delighted to confirm that your claim was finalised and the outcome has already been communicated to you.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a short few months.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
AK
Antony K's updateReviewer Update
09 Dec 2020, 11:34 My claim has taken far longer then what it should have, its in its 4th month now. Claim number : CL*** ID no. : *** The feedback has been far worse than poor, only actioning items after several follow ups from the client. I bought this car in August 2020 and sent pictures of the car clearly showing all sides and angles that were required by PMD for the cover to be authorised, the pictures were obviously accepted and the cover was approved. I am disappointed with the note “ to say that the other damages were excluded because they were old damages” ,which is incorrect. If indeed these were old, then they should be visible on the images that I send a month prior to the incident happening to prove that indeed these really are old and justify reason for exclusion. I am also concern with the admin, on the repair cost summary that was approved, you guys included the windscreen which I have communicated and send pictures that it was already repaired and excluded item that were sustained in the incident. Page 4 and 5 in the attached case docket are relating to specifics of the damages where the police officer noted all the damages witness. This has really affected my day to day life and you don’t care whatsoever from your side. You have treated me like a ******** when I have had a valid claim from inception, and this more proof of all of that.
Its festive season and I assume the feedback will be further delayed; the excuse will be that people are on leave. I really don’t think this s should take long to conclude as it’s a matter of checking what damages I had from the time I took on the cover and compare to what has been assessed to be damages now. I AM PLEADING FOR YOUR URGENT FEEDBACK ON THIS MATTER SO THAT IT CAN HOPEFULLY BE RESOLVED IN THIS YEAR STILL.
Its festive season and I assume the feedback will be further delayed; the excuse will be that people are on leave. I really don’t think this s should take long to conclude as it’s a matter of checking what damages I had from the time I took on the cover and compare to what has been assessed to be damages now. I AM PLEADING FOR YOUR URGENT FEEDBACK ON THIS MATTER SO THAT IT CAN HOPEFULLY BE RESOLVED IN THIS YEAR STILL.
AK
Antony K's update09 Dec 2020, 11:34
Reviewer Update
My claim has taken far longer then what it should have, its in its 4th month now. Claim number : CL*** ID no. : *** The feedback has been far worse than poor, only actioning items after several follow ups from the client. I bought this car in August 2020 and sent pictures of the car clearly showing all sides and angles that were required by PMD for the cover to be authorised, the pictures were obviously accepted and the cover was approved. I am disappointed with the note “ to say that the other damages were excluded because they were old damages” ,which is incorrect. If indeed these were old, then they should be visible on the images that I send a month prior to the incident happening to prove that indeed these really are old and justify reason for exclusion. I am also concern with the admin, on the repair cost summary that was approved, you guys included the windscreen which I have communicated and send pictures that it was already repaired and excluded item that were sustained in the incident. Page 4 and 5 in the attached case docket are relating to specifics of the damages where the police officer noted all the damages witness. This has really affected my day to day life and you don’t care whatsoever from your side. You have treated me like a ******** when I have had a valid claim from inception, and this more proof of all of that.
Its festive season and I assume the feedback will be further delayed; the excuse will be that people are on leave. I really don’t think this s should take long to conclude as it’s a matter of checking what damages I had from the time I took on the cover and compare to what has been assessed to be damages now. I AM PLEADING FOR YOUR URGENT FEEDBACK ON THIS MATTER SO THAT IT CAN HOPEFULLY BE RESOLVED IN THIS YEAR STILL.
Its festive season and I assume the feedback will be further delayed; the excuse will be that people are on leave. I really don’t think this s should take long to conclude as it’s a matter of checking what damages I had from the time I took on the cover and compare to what has been assessed to be damages now. I AM PLEADING FOR YOUR URGENT FEEDBACK ON THIS MATTER SO THAT IT CAN HOPEFULLY BE RESOLVED IN THIS YEAR STILL.