SM
Shandukani M
1 reviews | Active since Mar 2024
22 Apr 2024, 21:38
Pmd sucks
I have lodged a claim with PMD on the 4th of march 2024 . my car was ****** now it is 22 April 2024 pmd is giving me excuses after excuses every week it is an excuse and their consultants and managers are rude when i do follow up on my claim. Their excuse is that they are waiting for the records from cell phone services provider for over a month and weeks.
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
23 Apr 2024, 07:30Dear Shandukani
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply23 Apr 2024, 07:30
Official
Dear Shandukani
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
25 Apr 2024, 10:33Hello Shandukani M,
We appreciate the time you have taken to bring your frustration to our attention and fully empathise with your position.
Rest assured that at PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us.
We regret the unexpected delay caused in obtaining your cell phone records. This data was found to be necessary in order to successfully validate the circumstances specifically surrounding your incident. Once received, your claim will be submitted for a decision.
A review of the claim also shows that our Claim Team has extended your car hire benefit so that you are not left immobile.
As you may know, PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply25 Apr 2024, 10:33
Official
Hello Shandukani M,
We appreciate the time you have taken to bring your frustration to our attention and fully empathise with your position.
Rest assured that at PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us.
We regret the unexpected delay caused in obtaining your cell phone records. This data was found to be necessary in order to successfully validate the circumstances specifically surrounding your incident. Once received, your claim will be submitted for a decision.
A review of the claim also shows that our Claim Team has extended your car hire benefit so that you are not left immobile.
As you may know, PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
SM
Shandukani M's updateReviewer Update
10 Apr 2025, 19:32I still say prime meridian is one of the worst insurances in south africa based on my experience with then
SM
Shandukani M's update10 Apr 2025, 19:32
Reviewer Update
I still say prime meridian is one of the worst insurances in south africa based on my experience with then