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siyabonga N
1 reviews | Active since Mar 2020
04 Mar 2020, 14:40
PMD such disappointing insurance company
Hey. My claim no is CL***. PMD is disappointing, I have been receiving a very poor service from the company. My car has been in an accident on 28 February. They lady who claim to be in charge of my case is not taking any actions on my claim, they sent me a message saying the assessment on my vehicle has been completed. But no any other update from them. They say I must pay R4650 so I can get a courtesy car which is one of my benefits from the policy. Now I don't even have a car to travel for work.
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Replies (4)
Prime South Africa's replyOfficial
04 Mar 2020, 17:02 Dear Siyabonga N,
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply04 Mar 2020, 17:02
Official
Dear Siyabonga N,
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
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siyabonga N's updateReviewer Update
06 Mar 2020, 16:10I have been waiting for a call from investigators that were supposed to call me regarding my car. No call no nothing. The lady in claims department said she will tell the inestigator to call me urgently. But still nothing, I'm so worried and regretful I PMD as my insurer
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siyabonga N's update06 Mar 2020, 16:10
Reviewer Update
I have been waiting for a call from investigators that were supposed to call me regarding my car. No call no nothing. The lady in claims department said she will tell the inestigator to call me urgently. But still nothing, I'm so worried and regretful I PMD as my insurer
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siyabonga N's updateReviewer Update
06 Mar 2020, 16:11It's now 2 days since I have been waiting. CL***
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siyabonga N's update06 Mar 2020, 16:11
Reviewer Update
It's now 2 days since I have been waiting. CL***
Prime South Africa's replyOfficial
09 Mar 2020, 17:56Hello Siyabonga N,
Client service is extremely important to us and we therefore sincerely appreciate the time you have taken to bring your unease to our attention.
We are pleased to note that the validation of your claim is progressing well and assure you that your assigned claims technician will continue to keep you abreast of the progress being made until finalisation thereof. A review of your policy revealed that you have the reimbursive car hire benefit and that the tele-assistant did a great job at explaining the benefit to you at purchase stage.
Our Market Conduct Department will also provide you with a detailed explanation regarding the matter to set your mind at ease.
Client service is extremely important to us and we therefore sincerely appreciate the time you have taken to bring your unease to our attention.
We are pleased to note that the validation of your claim is progressing well and assure you that your assigned claims technician will continue to keep you abreast of the progress being made until finalisation thereof. A review of your policy revealed that you have the reimbursive car hire benefit and that the tele-assistant did a great job at explaining the benefit to you at purchase stage.
Our Market Conduct Department will also provide you with a detailed explanation regarding the matter to set your mind at ease.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply09 Mar 2020, 17:56
Official
Hello Siyabonga N,
Client service is extremely important to us and we therefore sincerely appreciate the time you have taken to bring your unease to our attention.
We are pleased to note that the validation of your claim is progressing well and assure you that your assigned claims technician will continue to keep you abreast of the progress being made until finalisation thereof. A review of your policy revealed that you have the reimbursive car hire benefit and that the tele-assistant did a great job at explaining the benefit to you at purchase stage.
Our Market Conduct Department will also provide you with a detailed explanation regarding the matter to set your mind at ease.
Client service is extremely important to us and we therefore sincerely appreciate the time you have taken to bring your unease to our attention.
We are pleased to note that the validation of your claim is progressing well and assure you that your assigned claims technician will continue to keep you abreast of the progress being made until finalisation thereof. A review of your policy revealed that you have the reimbursive car hire benefit and that the tele-assistant did a great job at explaining the benefit to you at purchase stage.
Our Market Conduct Department will also provide you with a detailed explanation regarding the matter to set your mind at ease.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team