Pmd serves misery

CL*** If you want to be in misery join PMD. Madelain Buitendag worked on my claim. I have never in my life received such poor service. I currently won't have a car for the Holidays and I have to pay a large amount (unbudgeted) for the release of my vehicle from the place of safety to the panelbeaters, all because the car stayed there for too long. (not of my own doing). Over and above, I have to cough up money for the towing to the panelbeaters. To add, the panelbeaters have informed me that they are in anyways closing for December holidays. So no car for me, I don't know till when.

After having been with PMD, claim free, for about five years I expected better service from them. I submitted my claim on the the 4th of November 2019. I submitted all the required documentation in time. In came Madelain. At the start till today I could never reach her on the phone. I complained about her lack of feedback, she then resolved to give me feedback twice a week on the claim. She decided she would do it via sms instead of calling me. I then noticed that the smses gave similar feedback every time. For about three weeks it was the same thing: "Good day, Progress update on your claim. PMD trying still to reach the friend you dropped of, Service confirmation and towing slip still outstanding, will keep youupdated . Regards Madelain"

I sent an email to Madelain asking if she had made any attempts to reach my witness, I did not get a response. Similarly I asked "How is it that they are struggling to get a tow slip from a guy contracted with them", no response. I feel that this was a deliberate delay, because all these things could have been sorted in a week. PMD has set me back financially. It will take time to recover. Yet I thought having insurance was precisely to do this.