SM
Siyabonga M
1 reviews | Active since Aug 2019
02 Nov 2021, 15:03
PMD SELLING LIES
This insurance deserves a 0 rating. The insurance sells lies to customers. I have to pay for the relief fee of R4105 because I withdrew paying an excess of R12 400 due to my car damaging wheels and rims after hitting a pothole. I have been paying the insurance for free and couldn't even get the car hire benefit as they were not working on weekend, I had to make other means of transport. I've been paying the car hire benefit for free as well. The only thing I'll get from them is "sorry". This is the worst insurance company ever. Don't sign up with these ********.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
02 Nov 2021, 15:19Dear Siyabonga M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply02 Nov 2021, 15:19
Official
Dear Siyabonga M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
05 Nov 2021, 12:53Dear Siyabonga M,
Thank you for your taking the time to alert us of your experience.
PMD prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents which are clear and concise.
We regret to note that you decided to withdraw your claim. As you are aware, your policy only provides towing cover if approved following the validation thereof. Where a claim is not approved, the cost of towing is for your own account.
Our Market Conduct Team will be in contact with you to provide you with further feedback.
It will no doubt delight you to learn that PMD provides a wide range of roadside assistance benefits that cater to all your needs. From assistance with changing a flat tyre to delivering fuel when you are in need, we are here to assist you.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply05 Nov 2021, 12:53
Official
Dear Siyabonga M,
Thank you for your taking the time to alert us of your experience.
PMD prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents which are clear and concise.
We regret to note that you decided to withdraw your claim. As you are aware, your policy only provides towing cover if approved following the validation thereof. Where a claim is not approved, the cost of towing is for your own account.
Our Market Conduct Team will be in contact with you to provide you with further feedback.
It will no doubt delight you to learn that PMD provides a wide range of roadside assistance benefits that cater to all your needs. From assistance with changing a flat tyre to delivering fuel when you are in need, we are here to assist you.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team