MBG
Mcebisi Blk-d Gatsheni

1 reviews | Active since Jul 2020

02 Jul 2020, 18:23

PMD ****med me

Hi I had a bad experience with PMD after having an accident. I can personally say this insurance is a ****. They did not pay me because they said I **** about the time that the accident happened. I Paid my premiums every month. I have never skipped my premiums. I begged them to meet me halfway but they said no. I asked them to refund my premiums still they said no. They did not even say they will pay partial amount or what.. it is very sad that they did not even think about the trauma that I went through. During this time of covid 19 they only thought about themselves, clearly they don't care. Now I must fix my car with an amount of 59k. I will never ever recommend this business to anyone. PMD ****med me and one day everyone will notice how bad they are. Keeping on ******** people. Your day is coming.

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Replies (2)
Prime South Africa
Prime South Africa's reply03 Jul 2020, 09:46
Official
Dear Mcebisi G,

Thank you for your post and for bringing your displeasure to our attention.

We have located your profile and are reviewing it to better understand what took place and find a possible solution.

We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
The PMD Team. 
Prime South Africa
Prime South Africa's reply06 Jul 2020, 08:30
Official
Dear Mcebisi G,
Thank you for taking the time to raise your discontent regarding the outcome of your claim.

At PMD we pride ourselves on our professional and thorough claims validation process which ensures the prompt payment of all valid claims. 

Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that we have received accurate information surrounding the circumstances of the incident. A review of your claim confirms that the decision reached was accurately based on trip data as obtained from your vehicle tracking company. 

Our Market Conduct Team has already provided you with a detailed explanation regarding the matter and your experience with us. 

You may rest assured that the excess applicable on comprehensive products reduce to zero over a remarkably short period.

 Assuring you of our continued best endeavours on your behalf. 

 Kind regards, 
 The PMD Team