sK
siphamandla K
1 reviews | Active since Feb 2018
09 Nov 2020, 11:04
PMD ****
I have been very loyal to prime meridian and never ever missed a premium. I was promised that my excess would be R5000 and reduce over time, however, I recently received new policy documents stating that my excess has increased to R15 000 because I am below the age of 30. I mean, who does that?????? that's more than double the excess I signed up for. PMD has acted very *********ly and I am definitely cancelling my policy with them. How irritating!
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
09 Nov 2020, 11:37Dear siphamandla K,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply09 Nov 2020, 11:37
Official
Dear siphamandla K,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
10 Nov 2020, 16:08Dear Siphamdla K,
Thank you for raising this matter with us - we value all feedback that we receive from our policyholders as we strive to offer world-class service to our clients.
After careful evaluation of our comprehensive product, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our fixed premiums guarantee!
With PMD, if any of the other excess amounts listed on your policy schedule apply, then they will replace your basic excess and not add to it. This gives you financial cer*****y and peace of mind when claiming.
Please consult your revised policy terms and conditions for more information on these and other exciting improvements.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for raising this matter with us - we value all feedback that we receive from our policyholders as we strive to offer world-class service to our clients.
After careful evaluation of our comprehensive product, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our fixed premiums guarantee!
With PMD, if any of the other excess amounts listed on your policy schedule apply, then they will replace your basic excess and not add to it. This gives you financial cer*****y and peace of mind when claiming.
Please consult your revised policy terms and conditions for more information on these and other exciting improvements.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply10 Nov 2020, 16:08
Official
Dear Siphamdla K,
Thank you for raising this matter with us - we value all feedback that we receive from our policyholders as we strive to offer world-class service to our clients.
After careful evaluation of our comprehensive product, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our fixed premiums guarantee!
With PMD, if any of the other excess amounts listed on your policy schedule apply, then they will replace your basic excess and not add to it. This gives you financial cer*****y and peace of mind when claiming.
Please consult your revised policy terms and conditions for more information on these and other exciting improvements.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for raising this matter with us - we value all feedback that we receive from our policyholders as we strive to offer world-class service to our clients.
After careful evaluation of our comprehensive product, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our fixed premiums guarantee!
With PMD, if any of the other excess amounts listed on your policy schedule apply, then they will replace your basic excess and not add to it. This gives you financial cer*****y and peace of mind when claiming.
Please consult your revised policy terms and conditions for more information on these and other exciting improvements.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
sK
siphamandla K's updateReviewer Update
10 Nov 2020, 16:25Your explanation makes ZERO sense. Myself and a couple of friends of mine whom I had referred to you will be giving you a call to cancel our policies. I hope this serves as a lesson so in future you do not make promises you cant keep to your customers.
sK
siphamandla K's update10 Nov 2020, 16:25
Reviewer Update
Your explanation makes ZERO sense. Myself and a couple of friends of mine whom I had referred to you will be giving you a call to cancel our policies. I hope this serves as a lesson so in future you do not make promises you cant keep to your customers.