1 reviews | Active since Jun 2020
PMD & Santam & Huson Auto
Complaints Department Underwriting Manager: FSP name: Primary Asset Administrative Services (Pty) LtdFwd: Messages from Huson - MX*** Good day Ndumiso Chuma
As I let you know, my primary matter has nothing to do with the wallet.
The inconvenience that I need to deal with on a daily basis is my problem and I'm not happy with your way of solving the matter. R 500 will not keep my mouth shut as it cost me R70 per day one way from home to work. Then another R 70 from work back home adds to R 140 per day cash for local transport shuttles.
With the notification from your Autobody that the part was only received yesterday, Probably only going for spay work today or tomorrow after that still polish and assembly, not going to take us for fools.
I'll take this matter up with all relevant department seniors from now forward. I will not accept your R500 hush money as the conclusion or this matter as solved, How Pathetic. You don't ELECT my happiness for me I'll do that myself, thanks.
Regards
After this mail, I mail 3 other departments. Forwarded all Correspondance to date as attachment
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards, The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards, The PMD Team
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this, we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients.
It is sometimes the case that the repair process is affected by a number of factors which is outside the control of both the repairer and ourselves, such as the delay in parts from the supplier. We are pleased to note however, that as a gesture of goof faith for your loyalty to us, we have elected to add a 10% discount on your next premium.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this, we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients.
It is sometimes the case that the repair process is affected by a number of factors which is outside the control of both the repairer and ourselves, such as the delay in parts from the supplier. We are pleased to note however, that as a gesture of goof faith for your loyalty to us, we have elected to add a 10% discount on your next premium.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team