1 reviews | Active since Jun 2024
PMD SA poor service
What a bad service I am currently receiving , been taken from pillar to post no one want to answer my questions , i had an accident on 13.06.2024 , my claim was approved same day , till today my car is not properly fixed due to the fact that they used **** parts when they are asked , Zolani Ngwenya did confirm on a call that they are allowed to use **** parts with no SABS sticker and he even went further referring me to the terms and conditions , of which i wasn't drunk when signing the contract so i know what was on the terms and conditions , just for argument sake i did ask him to highlight on the terms and conditions the part that he was referring to , he promised to send me an email till today no email received . Today i called again the lady by the name of Kelsie Masilela who was also trying to assist , we went through the terms and conditions together when she see that the terms and conditions are not working in their favor , she decided to drop the call . I called again and call was now picked by Regina Dlamini who really tried so hard to assist , because she did advise that they have requested a call recording with above people , which they say it can take 48 hours and she also gave me the name of the person to assist at claims . My main problem is that during all this process no one is calling me with updates , i have to be the one following up everyday , what they do is making empty promises of , we will call call you / send you an email .
Been paying since August 2020 , this is my first minor claim, asking myself what was going to happen if this was bigger than this , what a ****ty service ...
They do not even provide any reference numbers every time you call you have to start your story all over again as if it is a fun activity to do.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for your post.
Our aim is to provide world class service to our policyholders during every interaction. We regret that your expectations were not met.
Whilst it is common practice in our industry for Insurers to approve the use of good quality alternative parts when a vehicle is out of warranty, we can appreciate how this may not be common knowledge to everybody.
Rest assured that the use alternative parts is not only in line with policy terms and conditions but also in accordance with industry standards when a vehicle is out of warranty, it also does not compromise safety or reliability in any way. We require that good quality repairs be conducted to the insured vehicle and will not accept sub-standard repairs.
Our Market Conduct Team will be in contact with you to provide further clarity on your matter.
We assure you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for your post.
Our aim is to provide world class service to our policyholders during every interaction. We regret that your expectations were not met.
Whilst it is common practice in our industry for Insurers to approve the use of good quality alternative parts when a vehicle is out of warranty, we can appreciate how this may not be common knowledge to everybody.
Rest assured that the use alternative parts is not only in line with policy terms and conditions but also in accordance with industry standards when a vehicle is out of warranty, it also does not compromise safety or reliability in any way. We require that good quality repairs be conducted to the insured vehicle and will not accept sub-standard repairs.
Our Market Conduct Team will be in contact with you to provide further clarity on your matter.
We assure you of our continued best endeavours.
Kind regards,
The Prime SA Team