NM
Ntshavheni M
1 reviews | Active since Aug 2012
15 Jul 2024, 15:08
PMD RIPPED ME OFF
I took a comprehensive cover for my vehicle on Sunday 30th June my car caught fire while i was driving when i contact them to log a claim i was told that it not natural fire that burned my therefore it not covered while the consultant was selling this policy he never mentioned the meaning of natural fire and this situation is not good for as a person i feel like the consultant should have explained in detail the meaning of natural fire
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
15 Jul 2024, 16:32Dear Ntshavheni
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply15 Jul 2024, 16:32
Official
Dear Ntshavheni
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
22 Jul 2024, 12:56 Dear Ntshavheni M,
Thank you for your post
At Prime, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness.
We regret your discontent regarding the outcome of your claim. Whilst the purpose of insurance indeed is to protect one in the event of an accident, it is also true that such cover is only provided within the terms and conditions of your policy.
Please note that Prime covers natural Fire or natural disaster - this refers to a naturally occurring fire (e.g. veld fire or forest fire), earthquake, lightning strike, flood, rain, or wind storm.
We note that our Market Conduct Team has been in contact with you and has already provided you with detailed correspondence regarding our position on the matter.
It will delight you to learn that PMD provides affordable insurance products to accommodate everyday South Africans. A quote can be obtained through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavors.
Kind regards,
The PMD Team
Thank you for your post
At Prime, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness.
We regret your discontent regarding the outcome of your claim. Whilst the purpose of insurance indeed is to protect one in the event of an accident, it is also true that such cover is only provided within the terms and conditions of your policy.
Please note that Prime covers natural Fire or natural disaster - this refers to a naturally occurring fire (e.g. veld fire or forest fire), earthquake, lightning strike, flood, rain, or wind storm.
We note that our Market Conduct Team has been in contact with you and has already provided you with detailed correspondence regarding our position on the matter.
It will delight you to learn that PMD provides affordable insurance products to accommodate everyday South Africans. A quote can be obtained through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavors.
Kind regards,
The PMD Team
Prime South Africa's reply22 Jul 2024, 12:56
Official
Dear Ntshavheni M,
Thank you for your post
At Prime, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness.
We regret your discontent regarding the outcome of your claim. Whilst the purpose of insurance indeed is to protect one in the event of an accident, it is also true that such cover is only provided within the terms and conditions of your policy.
Please note that Prime covers natural Fire or natural disaster - this refers to a naturally occurring fire (e.g. veld fire or forest fire), earthquake, lightning strike, flood, rain, or wind storm.
We note that our Market Conduct Team has been in contact with you and has already provided you with detailed correspondence regarding our position on the matter.
It will delight you to learn that PMD provides affordable insurance products to accommodate everyday South Africans. A quote can be obtained through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavors.
Kind regards,
The PMD Team
Thank you for your post
At Prime, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness.
We regret your discontent regarding the outcome of your claim. Whilst the purpose of insurance indeed is to protect one in the event of an accident, it is also true that such cover is only provided within the terms and conditions of your policy.
Please note that Prime covers natural Fire or natural disaster - this refers to a naturally occurring fire (e.g. veld fire or forest fire), earthquake, lightning strike, flood, rain, or wind storm.
We note that our Market Conduct Team has been in contact with you and has already provided you with detailed correspondence regarding our position on the matter.
It will delight you to learn that PMD provides affordable insurance products to accommodate everyday South Africans. A quote can be obtained through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavors.
Kind regards,
The PMD Team