GM
Godfrey M
1 reviews | Active since Nov 2018
07 Nov 2018, 16:23
PMD Ridiculous Claim Process
I have been struggling with Alicia Greyling. She has failed to help me complete my claim process. CL ********** 39. It has been three weeks now and they are still sending me affidavits for cellphone records to complete. I need to complete cell-phone records for all the phones that were in my car even if they were off. I need to find all the owners of the cellphones so they can also complete affidavits. I use an FNB connect sim but i need to complete forms for CELLC. Very Poor Service. I have asked her to escalate to her managers and she refuses to do so. This is very poor service.
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Replies (2)
Prime South Africa's replyOfficial
08 Nov 2018, 08:05 Dear Godfrey M, Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 12 November 2018.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 12 November 2018.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Prime South Africa's reply08 Nov 2018, 08:05
Official
Dear Godfrey M, Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 12 November 2018.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 12 November 2018.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Prime South Africa's replyOfficial
09 Nov 2018, 15:01 Dear Godfrey M,
Thank you for bringing your concern to our attention. All client feedback both positive and negative is important to us.
In instances where it proves difficult to get hold of the third party driver, it is necessary to request additional information like cell phone data to assist us in validating your claim. Our Claims Department has reassured us that they are working tirelessly to ensure that your claim is finalised within the shortest possible time. Our Market Conduct Team will provide you with a further detailed update regarding your claim. With PMD there is no excess to pay when claiming and your premiums are influenced by a successful claim.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for bringing your concern to our attention. All client feedback both positive and negative is important to us.
In instances where it proves difficult to get hold of the third party driver, it is necessary to request additional information like cell phone data to assist us in validating your claim. Our Claims Department has reassured us that they are working tirelessly to ensure that your claim is finalised within the shortest possible time. Our Market Conduct Team will provide you with a further detailed update regarding your claim. With PMD there is no excess to pay when claiming and your premiums are influenced by a successful claim.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply09 Nov 2018, 15:01
Official
Dear Godfrey M,
Thank you for bringing your concern to our attention. All client feedback both positive and negative is important to us.
In instances where it proves difficult to get hold of the third party driver, it is necessary to request additional information like cell phone data to assist us in validating your claim. Our Claims Department has reassured us that they are working tirelessly to ensure that your claim is finalised within the shortest possible time. Our Market Conduct Team will provide you with a further detailed update regarding your claim. With PMD there is no excess to pay when claiming and your premiums are influenced by a successful claim.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for bringing your concern to our attention. All client feedback both positive and negative is important to us.
In instances where it proves difficult to get hold of the third party driver, it is necessary to request additional information like cell phone data to assist us in validating your claim. Our Claims Department has reassured us that they are working tirelessly to ensure that your claim is finalised within the shortest possible time. Our Market Conduct Team will provide you with a further detailed update regarding your claim. With PMD there is no excess to pay when claiming and your premiums are influenced by a successful claim.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team