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Brenda B
1 reviews | Active since Jun 2020
21 Apr 2023, 23:20
Pmd refuse to pay my claim
My car was in an accident my son was driving. The robot was green and the other car came from the left did not stop. There were witnesses that saw everything. They gave my son their numbers to witness for him.
Pmd is not paying because of their says failer to stop on the malfunction robot. My question is how do you stop on the green light. Now I'm stuck on paying the storage money that they took my car to and I will be still paying the bank, the car that is a written off. Insurance company's are ****s
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
24 Apr 2023, 14:13Dear Brenda B,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply24 Apr 2023, 14:13
Official
Dear Brenda B,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
26 Apr 2023, 13:26Dear Brenda B
We appreciate your post informing us of your unease regarding the outcome of your claim. We take great pride in taking special care in validating all claims by ensuring that a fair and accurate outcome is reached.
A review of your claim shows that the circumstances under which the incident took place constitutes a loss that is specifically excluded under our policy terms and conditions.
It pleases us to confirm that your concern is being attended to by our Market Conduct Team who will provide you a detailed response to address your concern.
We can confirm that the necessary information relating to the claim outcomes process and the requirements thereafter as per our policy conditions were communicated to you.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Kind regards
PMD Team
Prime South Africa's reply26 Apr 2023, 13:26
Official
Dear Brenda B
We appreciate your post informing us of your unease regarding the outcome of your claim. We take great pride in taking special care in validating all claims by ensuring that a fair and accurate outcome is reached.
A review of your claim shows that the circumstances under which the incident took place constitutes a loss that is specifically excluded under our policy terms and conditions.
It pleases us to confirm that your concern is being attended to by our Market Conduct Team who will provide you a detailed response to address your concern.
We can confirm that the necessary information relating to the claim outcomes process and the requirements thereafter as per our policy conditions were communicated to you.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Kind regards
PMD Team
BB
Brenda B's updateReviewer Update
27 Apr 2023, 08:24Dear PMD Team
Kindly note that I'm not happy with the response/feedback. You are saying my Incident constitutes a loss that is specifically excluded under your terms and conditions but it was not specified in my contract and I was not told that the are accidents that are not going be paid.
It has happened and now I'm at the loss not PMD and I was paying the insurance so that in event of of accident I don't have stress.
I'll like to attach my contract so that you can show me where was the communication was sent to me.
What you just responded to me now is not solving my problem. You should have amended your policies.
Regards
Brenda Baloyi
Kindly note that I'm not happy with the response/feedback. You are saying my Incident constitutes a loss that is specifically excluded under your terms and conditions but it was not specified in my contract and I was not told that the are accidents that are not going be paid.
It has happened and now I'm at the loss not PMD and I was paying the insurance so that in event of of accident I don't have stress.
I'll like to attach my contract so that you can show me where was the communication was sent to me.
What you just responded to me now is not solving my problem. You should have amended your policies.
Regards
Brenda Baloyi
BB
Brenda B's update27 Apr 2023, 08:24
Reviewer Update
Dear PMD Team
Kindly note that I'm not happy with the response/feedback. You are saying my Incident constitutes a loss that is specifically excluded under your terms and conditions but it was not specified in my contract and I was not told that the are accidents that are not going be paid.
It has happened and now I'm at the loss not PMD and I was paying the insurance so that in event of of accident I don't have stress.
I'll like to attach my contract so that you can show me where was the communication was sent to me.
What you just responded to me now is not solving my problem. You should have amended your policies.
Regards
Brenda Baloyi
Kindly note that I'm not happy with the response/feedback. You are saying my Incident constitutes a loss that is specifically excluded under your terms and conditions but it was not specified in my contract and I was not told that the are accidents that are not going be paid.
It has happened and now I'm at the loss not PMD and I was paying the insurance so that in event of of accident I don't have stress.
I'll like to attach my contract so that you can show me where was the communication was sent to me.
What you just responded to me now is not solving my problem. You should have amended your policies.
Regards
Brenda Baloyi
BB
Brenda B's updateReviewer Update
13 May 2023, 15:22Thank you Hellopeter and the PMD Legal team my claim has been approved.
Hellopeter you never disappoint.
Hellopeter you never disappoint.
BB
Brenda B's update13 May 2023, 15:22
Reviewer Update
Thank you Hellopeter and the PMD Legal team my claim has been approved.
Hellopeter you never disappoint.
Hellopeter you never disappoint.