pP
peterand P

1 reviews | Active since Jul 2017

21 Oct 2018, 11:33

PMD really hurt my family

What a terrifying experience. After 40 days I get a call to say my claim is rejected. PMD and my supposed technical assessor Alicia made me feel like a ******** right from the start. Making statements like ' sir you have to be brutally honest with me.' The fact that the person causing the accident was unlicensed, the fact that drivers changed places at the scene of the accident, the fact that there we're eyewitnesses were all completely ignored. Also The fact that he was driving on the wrong lane, facing oncoming traffic. The third party was clearly lying, as someone who causes an accident many times do to avoid paying. And to think I was singing PMD's praises, telling family and friends to join this amazing affordable insurance. Im gonna have to warn them all now. People please pay a little extra, pay your access and be assured of real service

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Replies (2)
Prime South Africa
Prime South Africa's reply22 Oct 2018, 10:59
Official

Dear Peter-andrews,

Your post is acknowledged.

We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,

The PMD Team.

Prime South Africa
Prime South Africa's reply24 Oct 2018, 10:53
Official

Hello Peter-Andrews,

Thank you for taking the time to raise your apprehension with us. We wish to reassure you that client service is extremely important to us and we appreciate the feedback.

Although we do sympathise with your distress regarding the outcome of your claim we are obliged to maintain a strict application of our policy terms and conditions as well as the laws of the country.

A detailed review of your claim is currently being conducted and one of our Market Conduct Professionals who will provide you with a further detailed explanation regarding the outcome of your claim.

We hope to be of service to you in the future and would like to remind you that with PMD your premium will never increase and there is never any excess to pay when you claim.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,

The PMD Team