PMD - POOR SERVICE

Been in a vehicle accident a month ago on 27/05/25 - called PMD Insurance immediately when it happened, and a claim was logged with claim number CL*** - This claim was handled very unprofessionally. Up to now no outcome was received, although I was promised an outcome during this week. Manager Millicent did promise me a final outcome, but with no luck. Told her that we will be taking this matter further, as providing me with wrong information on a different policy which wasnt even mine. This goes against the popi act which i did discuss with Millicent she apologized on behalf of PMD. And she then promised me urgent feedback on my outcome. Another four days passed with no feedback received at all. Because of this mess, I'm sitting still without a vehicle due to the delaying tactics from PMD that can't be tolerated anymore. I've got four policies with Prime, and I think the handling of this claim after 95 calls made to them with all excuses from their side is poor customer service. I'm receiving from them; they don't see this claim as urgent nor my needs. The public should be made aware of this and what actually is going on at Prime. They don't put their clients needs first at all. I also have more evidence where wrong information was given to me regarding the claim. The storage where my vehicle was kept was given wrongly to me; the wrong storage name was provided to me. I feel that all clients must be kept updated, which they did not. For an insurance company, giving wrong information and denying the whole matter is totally uncalled for and unprofessional. I will now see to taking this matter further by getting legal advice. And that the public must be informed about this utter poor customer service from them.