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Siyabonga N

1 reviews | Active since May 2023

08 May 2023, 18:54

PMD Poor Service - ****

In the morning of the 22 Mar 23 at 07h49, I had unfortunate accident on the M1 highway north direction just before Greystone Drive. All this happen while I am driving to work on the slow lane. I was avoiding a car that change mind from off-ramping lane Dr Greystone drive to M1 North entering straight to passenger side of my vehicle.

I registered the claim with my insurer PDM same date - Reference CL***. Thereafter PMD had advise that are investigating from that date onwards, I am told whenever I am following-up that, their expert report is being rejected/interrogated by decision making committee three times.

50 days has passed to date. Remember they claim to resolve clients claim within 15 days and mine mark 50 days without joyful outcome, whenever I ask if more details is required. The answer is that I have provided enough information rather they will advise.

BE WORNED PMD IS A ****, STAY AWAY. THEY ONLY GOOD AT COLLECTING MONTHLY DUES.

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Replies (2)
Prime South Africa
Prime South Africa's reply09 May 2023, 08:18
Official
Dear Siyabonga N,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team
Prime South Africa
Prime South Africa's reply12 May 2023, 14:40
Official
 
Dear Siyabonga N, 

Client service is extremely important to us, we therefore appreciate the time you have taken to bring your frustration to our attention. 

At PMD we always do all in our power to finalise our claims expeditiously. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us. 

During the claim’s validation stage and assessment process, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision. 

A review of the communication on the claim confirms that our staff has kept you as well informed as can be reasonably expected. We confirm that the outcome of your claim has already been communicated. 

It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile. 

Assuring you of our continued best endeavours. 

Kind regards, 

The PMD Team