M
Malehlohonolo
1 reviews | Active since Jun 2023
28 Mar 2024, 10:45
PMD parts problem
I got into an accident on the 24th of December 2024. I have been calling both PMD and The panel beater to ask about the progress of repairs. I have been moved from pillar to post for 3 months now and there is no progress in my car getting fixed. PMD has been telling me that they have sent parts to the panel beater but when I call the panel beater they tell me that no parts have been received since the 13th of March 2024. Dealing with these people has been exhausting because I call in everyday using my airtime, I am being debited money for insurance every month and yet the car is stuck at the panel beater with little to no progress. I am writing this as a frustrated customer who has had enough of the back and forths💔
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Replies (2)
Prime South Africa's replyOfficial
04 Apr 2024, 07:46Dear Ms Malehlohonolo M,
Thank you for the post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of part suppliers and the estimated times of delivery depending on where the parts are ordered from.
Our Market Conduct Team will be in contact with you to provide you with the comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers to ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavors.
Kind regards,
PMD Team.
Thank you for the post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of part suppliers and the estimated times of delivery depending on where the parts are ordered from.
Our Market Conduct Team will be in contact with you to provide you with the comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers to ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavors.
Kind regards,
PMD Team.
Prime South Africa's reply04 Apr 2024, 07:46
Official
Dear Ms Malehlohonolo M,
Thank you for the post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of part suppliers and the estimated times of delivery depending on where the parts are ordered from.
Our Market Conduct Team will be in contact with you to provide you with the comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers to ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavors.
Kind regards,
PMD Team.
Thank you for the post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of part suppliers and the estimated times of delivery depending on where the parts are ordered from.
Our Market Conduct Team will be in contact with you to provide you with the comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers to ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavors.
Kind regards,
PMD Team.
M
Malehlohonolo's updateReviewer Update
03 May 2024, 07:26PMD we are now on the 5th month without receiving my car. I have been over the trauma with you guys for a long time. My mental health is taking a toll on the stress that I am undergoing. I even miscarried💔. Nothing has happened till then, no hope whatsoever of me getting my car back. I do not know why this thing is taking such a long time. I am honestly tired of chasing after this company to fast track me getting my car back.
M
Malehlohonolo's update03 May 2024, 07:26
Reviewer Update
PMD we are now on the 5th month without receiving my car. I have been over the trauma with you guys for a long time. My mental health is taking a toll on the stress that I am undergoing. I even miscarried💔. Nothing has happened till then, no hope whatsoever of me getting my car back. I do not know why this thing is taking such a long time. I am honestly tired of chasing after this company to fast track me getting my car back.