PMD or its employees are creating business for certain panelbeaters over others.

I am highly disappointed by this insurance company. I had an accident on the 4th of August 2026. When my car was being towed I was told and shown proof that my car was supposed to go to Proline Autobody since it was the closer to the accident scene. My car never even reached the destination I was told about but instead drove to Florida to drop off my car Nuwagon Autobody. I have proof of this because of my tracker location on my car.

No one communicated with me that my car will be taken to Florida. I made it clear that I want my car to be taken to a panelbeater which is closer to me and to the accident scene because the accident happened in Hyde Park.

My car has been kept at Nuwagon Autobody against my will and since than it’s been there for 2 weeks without anything being done and this is after I already paid my access a week back. I’ve been told that my car will be uplifted by the Autobody that’s supposed to fix my car but no movement and no communication.

Prime South Africa’s call centre and the accessor that handling my claim never call me back to give me feedback even after I spend hours on the phone holding and waiting to get someone to assist me.