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ntuthuzelo M

1 reviews | Active since Dec 2017

08 Sept 2019, 21:44

PMD MISLEADING

I was involved in a accident in the 19th of August 2019 submitted my claim gave them photos and all the necessary paperwork needed. Their claim technician just informed me that my Insurance it's not a comprehensive while. When I changed from king price to them they told me that it was full comprehensive, wesbank asked a letter proofing that I have a comprehensive cover pmd emailed me a letter stating that my Insurance it's a full comprehensive. But now their claim investigate tells me that my Insurance policy it's not comprehensive am taking this matter to the ombudsmen coz now they are giving me lot of stories and my job is on the line because am a technician I depend on that car to make a living the lady who's helping me does not care that my job is on the line .

PMD PLEASE JUST BE HONEST WITH ME 8AM TIRED OF WAITING O NEED MY CAR FIX ASAP

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Replies (2)
Prime South Africa
Prime South Africa's reply09 Sept 2019, 10:15
Official
Dear Ntuthuzelo M,

Thank you for your post. 

We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.

We promise to give you preliminary feedback by no later than two working days.

Assuring you of our continued best endeavours on your behalf.

The PMD Team.

Prime South Africa
Prime South Africa's reply19 Sept 2019, 08:49
Official
 Dear Ntuthuzelo M  Thank you for taking the time to raise your disquiet. Rest assured that you that your feedback is important to us.  At PMD we offer a range of fantastic products from specific risk to comprehensive depending on exactly what you need.   A review of the purchase call conducted with you, confirmed that you chose a specific risk cover and that the limitations regarding accidents that do not result in a write off was accurately disclosed to you.  Please be assured that we always do all in our power to avoid delays whilst validating any claim. We are pleased to confirm that the validation of your claim is progressing well and will be finalised swiftly with your continued cooperation.  Our dedicated Market Conduct Team has confirmed that they have already provided you with clarity on this matter.  We are further pleased to confirm that your current claim will not have an impact on your monthly premiums and that you will continue to enjoy excess free cover for life under your Prime MotorPINNACLE policy.  Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team