1 reviews | Active since Jul 2025
PMD LIES
I have a terrible experience with PMD. They left my car in the rain, I’ve been called by 15 different people telling me lies that my car was not moved , the others said it had been moved to a panel beater , it’s been 3weeks, a consultant by the name of Yvonne put me on hold for almost 30minutes until the call hung up, she then transferred the call without notifying me that she’s transferring me. Now they want me to pay an access fee while my car hadn’t been assessed and they want me to pay the panel beater for all the repairs. They **** to me that the car had been moved not knowing where , I asked them for an sms to know where the car was taken to and all the voice recordings of a lady that called saying she’s from claims , she’ll be assisting with the assessment, I haven’t heard from her and I haven’t received the sms only to find out it was actually not moved.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Thank you for bringing your concern to our attention and for sharing your experience with us. We understand how frustrating this situation must have been for you, and we regret that you feel let down.
At Prime, we are committed to providing excellent service and ensuring fair outcomes for all our clients.
After reviewing your case, we can confirm that your vehicle was moved to the repairer on 21 January 2026. The claim was then approved, the assessment completed, and a quote has been sent to the repairer, all within 10 business days of registering the claim. Once the required excess payment is made, authorisation will be provided for the accident-related repairs, which Prime will cover.
To provide you with further clarity and assistance, our internal complaints team has already reached out to you to address your concern.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for bringing your concern to our attention and for sharing your experience with us. We understand how frustrating this situation must have been for you, and we regret that you feel let down.
At Prime, we are committed to providing excellent service and ensuring fair outcomes for all our clients.
After reviewing your case, we can confirm that your vehicle was moved to the repairer on 21 January 2026. The claim was then approved, the assessment completed, and a quote has been sent to the repairer, all within 10 business days of registering the claim. Once the required excess payment is made, authorisation will be provided for the accident-related repairs, which Prime will cover.
To provide you with further clarity and assistance, our internal complaints team has already reached out to you to address your concern.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team