YR
Yakeen R

1 reviews | Active since Nov 2016

28 Nov 2016, 11:06

PMD is unfair

<p>PMD is unfair and does not take its clients into consideration. Road assist is useless as I had to wait over 2 hours and eventually had to pay another tow truck company to tow my car. I filled out and sent every necessary form and documents. I had to follow up with the claim every time instead of being kept updated by PMD. Now they say they will not assist with my claim because I have already made repairs to my car even after sending invoices of the repairs done as requested by PMD. No car hire option was made available to me and as this is the only transport I have for work, they did not take that into consideration, while the car was being repaired, I had to struggle for transport. After sending everything required for the claim and never missing a premium this is how they repay me by not keeping me in the loop and making excuses not to pay out for the damages. I will never recommend PMD to anyone and will never sign up with them again.</p>

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Replies (1)
Prime South Africa
Prime South Africa's reply01 Dec 2016, 14:47
Official

Hello yakeen-keeno-rajoo,

We understand your uneasiness and wish to reassure you that client service is extremely important to us and we appreciate the time you have taken to bring your concern to our attention.

Unfortunately, your claim could not be entertained as your vehicle was swiftly repaired following your loss without authorisation. We are deeply sympathetic towards your challenging personal circumstances; however, we cannot validate claims which do not qualify for cover.

A member of our Client Representation Department will provide you with a more detailed explanation regarding the outcome of your claim.

Kind regards,

The PMD Team