ZK
Zethembe K

1 reviews | Active since Jan 2019

19 Jul 2024, 22:23

PMD is the worst decision you’ll ever make!!!

PMD car insurance will possibly be the worst car insurance decision you will ever make!!!

I recently received a call from PMD car insurance salesman, (Aviwe) who offered me a quote that initially seemed too good to be true. During my consultation with Aviwe, I explicitly emphasized that the insurance needed to be comprehensive, as my vehicle is still financed through the bank.

The quotation I received appeared very competitive, and I was inclined to accept it. However, upon closer examination, I discovered that the policy was for third-party cover only, which is not what I had requested or required.

I had to cancel the insurance immediately upon realizing this discrepancy.

My concern is that other potential customers could be misled in a similar manner. PMD Insurance sales representatives, like Aviwe, appear to be extremely cunning, deliberately omitting critical details in the insurance contract to make their offers seem more appealing. They employ persistent calls and pressure tactics, attempting to coerce customers into accepting substandard coverage.

This experience has left me feeling ******** and distrustful of PMD’s practices. I urge others to be wary and not to succumb to these deceptive tactics. It is evident that such behavior is part of a larger scheme to provide less credible insurance coverage.

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Replies (2)
Prime South Africa
Prime South Africa's reply22 Jul 2024, 08:31
Official
Dear Zethembe 

Thank you for taking the time to raise this matter with us. 
We have located your policy and commit to providing preliminary feedback within two business days. 
Assuring you of our continued best endeavours. 

Kind regards, 
 The Prime SA Team 
Prime South Africa
Prime South Africa's reply25 Jul 2024, 10:32
Official
 
Dear Mr Zethembe K, 

Thank you for your post. 

We value all feedback from our policyholders as we strive to offer world-class service at every interaction. 

Our dedicated Quality Assurance team reviews all the purchase calls to ensure that the tele-assistants provide accurate information to clients. If any discrepancies are noted we immediately ensure that the correct information is provided to the client. 

Our Market Conduct Team will contact you to provide comprehensive feedback regarding the way forward. 

It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies! 

Assuring you of our continued best endeavours on your behalf. 

Kind regards, 
The Prime SA Team