PMD is playing with people's livelihood

I was involved in a car accident on the 10th of November 2019. They made me go through all frustrating steps from scene investigator's interrogation, police accident reports, went on the accident scene and explained what exactly happened to sending them a form with a signature of aoth for them to have access to my MTN sim card to listen to incoming and outcoming calls on the day of the accident.

When I took the insurance I selected an option: Car hire, a lady by the name of Madelain Buitendag said I can hire a car they will reimburse me my money back so I did. Yesterday they called me to tell me that my claim was rejected because of not sending them photographs of my car., which is very absurd because I did. Then they said I missed a premium which makes my claim in force, which is absurd too because I have proof that I did pay all my premiums. I just sent them my proof of my payment, all my monthly bank statements with all the deposit orders. I am still fighting for a better service till this day for something that has happened on the 10th of November.

What is really frustrating is that the lady that was handling my claim just told me that I have to go and pay R2 700 to get my car from the storage if not, all extra penalty fees will be paid by me. And that I will not be getting back the R10 000 I spent on car hire. R10 000 which is the limit amout they gave me for car hire.

All I can say is that I feel violated and undermined by this company and I doubt I would recommended it to anyone.