SM
Sbusiso M

1 reviews | Active since Mar 2023

28 Sept 2023, 14:17

PMD is not an Insurance company as they claim to be when they want your money

i was involved in a accident in 2021 September the 26th in Alberton , PMD took my car far from where i stay they took a month to review but the outcome was that they wont pay for anything due to i exceeded the speed limit away from the incident happened and they made me pay for storage , towing and the other persons damages caused

they really dont want to pay for anything

0
Replies (2)
Prime South Africa
Prime South Africa's reply28 Sept 2023, 16:59
Official
 
Dear, Sbusiso Mo***eng 
Thank you for taking the time to raise this matter with us. 
We have located your policy and commit to providing preliminary feedback within two business days. 
Assuring you of our continued best endeavours. 

Kind regards, 
 The PMD Team 
Prime South Africa
Prime South Africa's reply04 Oct 2023, 10:40
Official
Dear Sibusiso M, 

Thank you for your post.
 
 PMD prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase.
 
 We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly purchase policy documents which are clear and concise and our purchase calls which are clear and interactive.
 
 We regret your discontent regarding the outcome of your claim. Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided within the terms and conditions of your policy. 
 
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence regarding our position on the matter. 
 
 It will delight you to learn that PMD provides affordable insurance products to accommodate every day South Africans. Obtaining a quote can be done through our user-friendly website at www.prime.co.za.
 
Assuring you of our continued best endeavours on your behalf.
 
Kind regards,
The PMD Team