ON
Oupa N
1 reviews | Active since Jul 2018
13 Sept 2019, 12:01
PMD IS MY WORST EXPERIENCE WITH INSURANCE COMPANIES
The worst experience I had with PMD, took a cover over the phone from 2011 and then called in for first claim in time of death on April 2019 to find no responses but a voicemail with a message promising a callback (never received it though, I had to call again the following day). Mind you, at a time of grief, PMD interviewed me and the rest of the family as if the death was suspected to be a **** (I think my interview took almost an hour; if not more). After submitting a long list of their required documents.... we (me and my family) had to wait for almost three months for a payout, meanwhile citing reasons that had nothing to do with us. Leaving us with no choice but to cancel all policies with them.
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Replies (2)
Prime South Africa's replyOfficial
13 Sept 2019, 15:00Dear Oupa N,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply13 Sept 2019, 15:00
Official
Dear Oupa N,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
17 Sept 2019, 13:58Dear Oupa M,
From the outset we wish to extend our heartfelt sympathy for the loss of your brother as we understand that this is a trying time. Thank you for taking the time to alert us of your discontent.
Our company prides itself on providing world class service and in promptly paying all valid claims and assure you that it is standard practice for insurers to obtain all the relevant information for a claim to be assessed.
A thorough review of the progression of this claim confirmed that the greatest delay experienced was due to complications in locating and receiving the complete medical history of the deceased. We regret that the evaluation of the claim perforce took a little longer than usual. We are however extremely pleased to note that your claim was approved and settled some time ago.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply17 Sept 2019, 13:58
Official
Dear Oupa M,
From the outset we wish to extend our heartfelt sympathy for the loss of your brother as we understand that this is a trying time. Thank you for taking the time to alert us of your discontent.
Our company prides itself on providing world class service and in promptly paying all valid claims and assure you that it is standard practice for insurers to obtain all the relevant information for a claim to be assessed.
A thorough review of the progression of this claim confirmed that the greatest delay experienced was due to complications in locating and receiving the complete medical history of the deceased. We regret that the evaluation of the claim perforce took a little longer than usual. We are however extremely pleased to note that your claim was approved and settled some time ago.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.