NO
Nathi O
1 reviews | Active since Jul 2018
07 May 2024, 09:46
PMD is ****, looking elsewhere if looking for insurance
This is a **** insurance thats all I can say about this company, If you looking for car insurance look elsewhere but not PMD.
Customer service 0, unprofessional stuff. Since the day I logged my claim each and every stage we progressed in it was because I had to call them, if I didn't call no progress.
No one cares including their senior management so I'll advise anyone whos looking to get insurance look elsewhere not these armatures
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
07 May 2024, 10:26Dear Nathi
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply07 May 2024, 10:26
Official
Dear Nathi
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
14 May 2024, 08:48Dear Nathi O,
Thank you for your post. We value all feedback as we continuously strive to improve our service.
We regret to learn that your expectations surrounding our client service and communication were not met. We understand that dealing with the aftermath of an accident can be a stressful time, and we aim to support our clients through these challenging moments.
Our Market Conduct Department assures us that they have already been in contact with you and have provided you with comprehensive feedback regarding your queries.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards
The Prime Team
Prime South Africa's reply14 May 2024, 08:48
Official
Dear Nathi O,
Thank you for your post. We value all feedback as we continuously strive to improve our service.
We regret to learn that your expectations surrounding our client service and communication were not met. We understand that dealing with the aftermath of an accident can be a stressful time, and we aim to support our clients through these challenging moments.
Our Market Conduct Department assures us that they have already been in contact with you and have provided you with comprehensive feedback regarding your queries.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards
The Prime Team