PMD is failing me

I have been insured with PMD but its been three months since I have claimed for my car and till today nothing has been done. I have submitted every document they have asked for but they keep on making empty promises. What fustrates me is that I have never skipped any payment but even now I'm paying the car installment even though my car have been written off. To show that they don't even care about their clients, they requested that I must go to the police station to fetch the accident report , mind you I'm still recovering from the accident and have to hire a car to take me there. They even asked me to go to the hospital to fetch the medical files and email them but then I refused since well i had to pay for them again. They also requested for cell phones record to ensure that I was involved in an accident so that they can track the GPS "so they say". Verona is responsible for my claim out of the blue another guy called me saying hes from PMD he's an investigator and asked me where they took my car but to my surprise the PMD insurance took it. They told me that it will take 30 working days for my claim to be processed but its been three months now. I sent an sms request them to call me, I even called Verona supervisor and asked to call me back she didn't after hours I called by Verona not her supervisor. PMD is failing me.