PMD is failing me

it seems as if this is the only solution for this insurance to respond because even last time for my claim I had to write here in order to get your attention. my claim was approved on 23 December 2019 I nominated the panel beater from the list I got from the insurance there was a shut down for December holidays.the panel beater opened on 2 January 2020 but the lady who was assisting me did not approve the towing of the car to the panel beater. I called I was told she was on another call and i left a message for her to call me back she never called the towing was approved on 6 January 2020 when the car arrived in the panel beater the quotation was incorrect the panel beater sent an email to correct the quote of which took a while to be corrected by the time it was corrected days had gone by. now the issue is the quotation from the assessor had items missing when the panel beater informed them on 13 January 2020 of the additional items to be repaired. since then nothing has been done if i phone the lady does not answer my calls nor my emails. last i heard was from the panel beater saying that the insurance submitted an email on 20 January 2020 to say they will send an assessor to assessor the car again since then the assessor has not arrived. I have a car but i had to ride taxis to work