SM
Sipiwe M

1 reviews | Active since Apr 2021

22 Sept 2021, 15:42

PMD is absolute Nonsense

PMD service is pathetic to say the least. I lodged in a claim in June and we are now approaching October and still my claim has not been finalized. I keep calling and all consultants know nothing and have knowledge as to why this claim has taken this long. My claim has been with the decisions commitee for quite some time now and no outcome has been made. PMD service is very pathetic and also they give fslse information. I was told that my claim would be finalized by wednesday lastw

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Replies (2)
Prime South Africa
Prime South Africa's reply22 Sept 2021, 17:06
Official
Dear Sipiwe M,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply30 Sept 2021, 15:45
Official
 Dear Mr Makata,

Thank you for your post. All client feedback greatly aids us in our aim to improve our internal processes and to provide great customer service. 

At PMD we strive to settle all valid claims within the shortest possible time. As you are aware, the nature of your claim needed a little bit of extra work. Our system confirms that you have been reasonably updated throughout the validation.

We are pleased to note that your claim has been approved and the outcome has been communicated to you.

 It will no doubt delight you to learn that PMD provides a range of affordable insurance products with greater benefits and limited exclusions to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.

Assuring you of our continued best endeavours.

Kind regards,The PMD Team