MN
Malusi Ngcobo'mkhulu
1 reviews | Active since Mar 2022
23 Mar 2022, 10:55
PMD Is a ****
Nonsense customer service. They changed policy terms and never called me to explain the new terms. My car was in a minor accident. The rear bumper is dameged and needs new bumper and spray paint.
Now they're saying if the amount to fix the car is less that the Access which is R12 000 then I have to fix the car myself. But last time i had an accident they fixed the car without any hassles.
My concern is disloyalty. The initial contract we jointly agreed upon had my authorisation. Why now when they change the terms am i not included? I would have not accepted to these new terms.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
23 Mar 2022, 11:04Dear Malusi N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply23 Mar 2022, 11:04
Official
Dear Malusi N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
MN
Malusi Ngcobo'mkhulu's updateReviewer Update
23 Mar 2022, 11:46MP***
I will be glad if my car is fixed. I never missed any payment for the past 6 years I've been loyal to your company.
And i don't recall being called for these new terms I hear about and i never agreed on them like how we did on the first contract.
I will be glad if my car is fixed. I never missed any payment for the past 6 years I've been loyal to your company.
And i don't recall being called for these new terms I hear about and i never agreed on them like how we did on the first contract.
MN
Malusi Ngcobo'mkhulu's update23 Mar 2022, 11:46
Reviewer Update
MP***
I will be glad if my car is fixed. I never missed any payment for the past 6 years I've been loyal to your company.
And i don't recall being called for these new terms I hear about and i never agreed on them like how we did on the first contract.
I will be glad if my car is fixed. I never missed any payment for the past 6 years I've been loyal to your company.
And i don't recall being called for these new terms I hear about and i never agreed on them like how we did on the first contract.