TM
Thabang M

1 reviews | Active since Jun 2024

10 Aug 2024, 06:50

PMD IS A ****

Am very sanden at writing this, am with PMD where they've being taking me and the 3rd party from pillar to post.. first they give him wrong forms,2nd they refused to change those forms, until he involve his lawyers into this matter. Then they were busy asking questions that of such of a company that don't wanna pay. Maybe it's me not understanding the meaning of an accident, to be harriest by PMD like this, after being with them for over 2 years,this is the treatment I get.. Now they telling the 3rd party that I may not get covered, telling both of us that they want 15k,15k how cause the damage on his car doesn't even cost 15k,is this why PMD is going haressing everyone around me, so that they don't pay my cover.. They busy looking for fluats where there are not any.. I've been nothing but co-operative with PMD and I've submitted everything they asked of me.. They failed to disclose information when I was joining there insurance, now they throwing it on my face, PMD is a ****😭😡😡😤

0
Replies (2)
Prime South Africa
Prime South Africa's reply12 Aug 2024, 08:58
Official
Dear  Thabang .

Thank you for taking the time to raise this matter with us. 
We have located your policy and commit to providing preliminary feedback within two business days. 
Assuring you of our continued best endeavours. 

Kind regards, 
 The Prime SA Team 
Prime South Africa
Prime South Africa's reply19 Aug 2024, 15:26
Official
 Hello Thabang,

Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.

At Prime, we pride ourselves on promptly paying all valid claims. Rest assured that validations are performed not for the sake of creating unnecessary delays, but for the protection of all of our clients and to ensure that a fair outcome is reached. All documents requested from clients and third parties are necessary for the prompt finalisation of claims.

A review of the claim confirms that the claim has been submitted to management for further review and the claims department will ensure that you are kept informed.

Our internal Market Conduct Department will contact you to provide you with more detailed information regarding the validation of your claim.

It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents that leaves you without your vehicle. Assuring you of our continued best endeavours.

Kind regards,
The Prime SA Team