TM
Thembela M
1 reviews | Active since Oct 2025
11 Oct 2025, 17:48
PMD IS A ****
Very bad company, They declined my claim yesterday for an Accident that happened last week after I’ve been paying them consistently for a whole 5 years, giving a reason that I didn’t stop in a stop sign which is not true. I wouldn’t recommend it anyone😭
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
13 Oct 2025, 07:12Hello Thembela , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply13 Oct 2025, 07:12
Official
Hello Thembela , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
15 Oct 2025, 08:16Hello Thembela M,
Thank you for taking the time to share your experience with us. We understand how upsetting it can be when a claim outcome does not align with your expectations.
At Prime, we are committed to ensuring that all claims are assessed fairly and in line with the terms and conditions of our policies.
After a thorough review of your claim, it was determined that the accident occurred as a result of failing to stop at a stop sign. While we regret that this outcome has caused frustration, we assure you that the decision was made based on factual evidence.
Our Market Conduct Team will be in touch shortly to answer any remaining questions you may have.
At Prime, we believe in empowering our clients with clear and transparent information, so you always know what to expect from your cover.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience with us. We understand how upsetting it can be when a claim outcome does not align with your expectations.
At Prime, we are committed to ensuring that all claims are assessed fairly and in line with the terms and conditions of our policies.
After a thorough review of your claim, it was determined that the accident occurred as a result of failing to stop at a stop sign. While we regret that this outcome has caused frustration, we assure you that the decision was made based on factual evidence.
Our Market Conduct Team will be in touch shortly to answer any remaining questions you may have.
At Prime, we believe in empowering our clients with clear and transparent information, so you always know what to expect from your cover.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply15 Oct 2025, 08:16
Official
Hello Thembela M,
Thank you for taking the time to share your experience with us. We understand how upsetting it can be when a claim outcome does not align with your expectations.
At Prime, we are committed to ensuring that all claims are assessed fairly and in line with the terms and conditions of our policies.
After a thorough review of your claim, it was determined that the accident occurred as a result of failing to stop at a stop sign. While we regret that this outcome has caused frustration, we assure you that the decision was made based on factual evidence.
Our Market Conduct Team will be in touch shortly to answer any remaining questions you may have.
At Prime, we believe in empowering our clients with clear and transparent information, so you always know what to expect from your cover.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience with us. We understand how upsetting it can be when a claim outcome does not align with your expectations.
At Prime, we are committed to ensuring that all claims are assessed fairly and in line with the terms and conditions of our policies.
After a thorough review of your claim, it was determined that the accident occurred as a result of failing to stop at a stop sign. While we regret that this outcome has caused frustration, we assure you that the decision was made based on factual evidence.
Our Market Conduct Team will be in touch shortly to answer any remaining questions you may have.
At Prime, we believe in empowering our clients with clear and transparent information, so you always know what to expect from your cover.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team