LM
Lewitza M
1 reviews | Active since Nov 2018
08 Apr 2020, 13:26
PMD Insurance/Agents Unprofessional....
I have lodged a claim with PMD and submited all documents they require, An investigation was done and the Investigator submitted a report to PMD last week monday. If I don't phone they will never give me and update. On Monday I spoke to Linda Matthee who said she will call me on Tuesday and I'm still waiting. I called again today I was told they will call me back. I'm tired of these empty promises. It has been a month now trying and with no help .
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
08 Apr 2020, 14:15 Dear Lewitza M,
Thank you for taking the time to bring your consternation to our attention. We endeavour to deliver world-class client service at every interaction and sincerely value all client feedback.
Nonetheless, our Market Conduct Team will be in contact with you both to provide further clarity.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to bring your consternation to our attention. We endeavour to deliver world-class client service at every interaction and sincerely value all client feedback.
Nonetheless, our Market Conduct Team will be in contact with you both to provide further clarity.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply08 Apr 2020, 14:15
Official
Dear Lewitza M,
Thank you for taking the time to bring your consternation to our attention. We endeavour to deliver world-class client service at every interaction and sincerely value all client feedback.
Nonetheless, our Market Conduct Team will be in contact with you both to provide further clarity.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to bring your consternation to our attention. We endeavour to deliver world-class client service at every interaction and sincerely value all client feedback.
Nonetheless, our Market Conduct Team will be in contact with you both to provide further clarity.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
09 Apr 2020, 16:12Dear Lewitza M,
Client service is of paramount importance to us and it for that reason that we appreciate that you have given us an opportunity to look into your concern.
A review of the progress on your claim confirmed that the validation thereof has been finalised well within the communicated turnaround time. We are confident that the outcome of your claim will be communicated to you shortly.
It will no doubt reassure you that PMD's new and innovative comprehensive product places no limitation on the number of claims you register.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply09 Apr 2020, 16:12
Official
Dear Lewitza M,
Client service is of paramount importance to us and it for that reason that we appreciate that you have given us an opportunity to look into your concern.
A review of the progress on your claim confirmed that the validation thereof has been finalised well within the communicated turnaround time. We are confident that the outcome of your claim will be communicated to you shortly.
It will no doubt reassure you that PMD's new and innovative comprehensive product places no limitation on the number of claims you register.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team