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Rato M

1 reviews | Active since Sept 2019

28 Sept 2019, 11:24

PMD INSURANCE- WORST & SAD EXPERIENCE!!

What a bad and very sad experience with PMD insurance as a first time client with a first claim! When i decided to take their insurance i was assured to be well taken care of. I bought a new car and my dealer emailed the images of the car that they requested, sadly just after they have debited the first monthly premium i get an accident and then Pmd reject my claim to say they never received photos of my new car and the first premium was not yet debited when my car got damaged! how ridiculous can that be when i have proof that images of my car were sent and people who were assisting me did confirm to have received the images? when also the monthly premium was already debited on my account? I spoke to the lady from Claim department that the images were sent and she said they will look into this matter,funny the following day i still receive an email that my claim has been rejected even when i have forwarded emails that shows that images of my new car was indeed sent. one thing for sure! accidents are not planned and it's not nice to claim very soon after you have joined the insurance.

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Replies (2)
Prime South Africa
Prime South Africa's reply30 Sept 2019, 07:40
Official
Dear Mmalerato M,

Thank you for your post. 

We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.

We promise to give you preliminary feedback by no later than two working days

Assuring you of our continued best endeavours on your behalf.

The PMD Team. 
Prime South Africa
Prime South Africa's reply01 Oct 2019, 17:57
Official
Dear Mmalerato M

 

We regret to hear of your distress regarding the outcome of your claim and appreciate you bringing same to our attention.

 

A thorough investigation into your claim has revealed an administration oversight that led to the rejection of your claim. We apologise for this rare occurrence and the frustration it may have caused you.

As such, your claim has been reinstated and with your cooperation, we hope to have it finalised soon.

 

You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short few months.

 

Assuring you of our continued best endeavours on your behalf. 

 

Kind Regards, 

The PMD Team