nN
nokuthula N
1 reviews | Active since May 2019
09 Dec 2019, 07:53
PMD INSURANCE , what a day ****
pmd a **** of an insurance , I got stucked on Friday due to petrol worse part I was on free way , called my dearest insurance PMD one of the call center told me that I do not have a policy with them , mind you they debit on my account every month worse part they double debit. I got paid 4th night advised them that I would like my debit order to be on the last day of the month . apparently they decided to debit these Friday again end of the month they will also debit .
im very irate and I want my refund , im not happy and I will make sure that everyone who uses PMD is aware of this nonsense , im going to go public with this
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Replies (2)
Prime South Africa's replyOfficial
09 Dec 2019, 09:42Dear Nokuthula N,
Thank you so much for taking the time to bring your concern to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been escalated to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply09 Dec 2019, 09:42
Official
Dear Nokuthula N,
Thank you so much for taking the time to bring your concern to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been escalated to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
23 Dec 2019, 15:24Dear Nokuthula N,
Thank you for taking the time to bring your displeasure to our attention.
At PMD, we aim to provide world-class service to our clients at every interaction, and your feedback helps us in our aim to achieve that.
From the outset, we wish to sincerely apologise for the inconvenience experienced when attempting to contact us for roadside assistance and we recognize that whilst it is true that we pride ourselves in the world-class service we provide to all of our policyholders, on rare occasions we fall short of the mark. For this reason we sincerely appreciate the time and effort you and have taken to alert us to provide us with a detailed description of your concerns.
This matter has been escalated to the Market Conduct Department who is conducting a thorough review of your concern. We confirm that a request has been sent to the relevant department for the recordings of roadside assistance calls and we currently await their feedback. We, however, request that you supply us with any kind of proof that you paid toward a service provider who assisted in your time of need.
Although the above information will unfortunately not alleviate the inconvenience you suffered in any way, we do hope that we are able to instill confidence in our product as well as show how valuable we regard input from our clients. Please do not hesitate to write to us should you have any further enquiries.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply23 Dec 2019, 15:24
Official
Dear Nokuthula N,
Thank you for taking the time to bring your displeasure to our attention.
At PMD, we aim to provide world-class service to our clients at every interaction, and your feedback helps us in our aim to achieve that.
From the outset, we wish to sincerely apologise for the inconvenience experienced when attempting to contact us for roadside assistance and we recognize that whilst it is true that we pride ourselves in the world-class service we provide to all of our policyholders, on rare occasions we fall short of the mark. For this reason we sincerely appreciate the time and effort you and have taken to alert us to provide us with a detailed description of your concerns.
This matter has been escalated to the Market Conduct Department who is conducting a thorough review of your concern. We confirm that a request has been sent to the relevant department for the recordings of roadside assistance calls and we currently await their feedback. We, however, request that you supply us with any kind of proof that you paid toward a service provider who assisted in your time of need.
Although the above information will unfortunately not alleviate the inconvenience you suffered in any way, we do hope that we are able to instill confidence in our product as well as show how valuable we regard input from our clients. Please do not hesitate to write to us should you have any further enquiries.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.