AM
Andile M

1 reviews | Active since Sept 2018

19 Sept 2018, 07:42

PMD insurance ****

They are ************. My car got into accident, the gear oil started leaking and my brakes stopped working. They failed my claim and said it was a cosmetic damage. Today my car is broken and I don’t have a car. Worst decision to use this insurance company. They will go lengths not to payout

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Replies (2)
Prime South Africa
Prime South Africa's reply19 Sept 2018, 12:39
Official

Dear Andile Mdakane,

Your post is acknowledged.

We regret to learn of your objection and confirm that we are conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,

The PMD Team.

Prime South Africa
Prime South Africa's reply20 Sept 2018, 16:54
Official

Hello Andile-Mdakane,

Thank you for the time you have taken to raise your unease with us.

A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and terms to you.

Our Market Conduct Department is concluding their investigation into your concern and will provide you with feedback shortly.

PMD prides itself on providing a range of innovative motor insurance products that are affordable, offer fixed premiums for life and have no excess to pay when claiming. We also do not discriminate against our clients in accordance with their risk profile to determine premiums.


Kind regards,

The PMD Team