MM
Mduduzi M

1 reviews | Active since Aug 2018

26 Jun 2020, 13:33

PMD insurance has no service delivery at all

This is a *** insurance excuse my language, I had an incident with my BMW e92, 330i 2008 model on the 4th of May 2020, reported the issue with them, I was told to send the car to HI line Panelbeaters in Bethal as Iam staying there, after they received a quote I was told it's too expensive they need to find another supplier, they suggested suppliers with those suppliers they did not have stock of the parts required, 2: the car had xenon lights when it's sent for repairs the insurance is sayinh they are not paying for xenon they will only pay for after market lights 3: its now the whole months the car is just standing there nothing is going on and on the car Iam currently renting, I have a limit of R8000 a year which is the insurance limit .. But they are doing nothing about the car standing at the panel beaters

Who ever wishes to join the cheapest.. Be ready for the cheapest service as well

Thank you

0
Replies (3)
Prime South Africa
Prime South Africa's reply26 Jun 2020, 14:01
Official
Dear Mduduzi M,

Thank you for your post and for bringing your displeasure to our attention.

We have located your profile and are reviewing it to better understand what took place and find a possible solution.

We promise to give you preliminary feedback by no later than two working days.

Assuring you of our continued best endeavors on your behalf.

The PMD Team. 
Prime South Africa
Prime South Africa's reply30 Jun 2020, 09:41
Official
Dear Mduduzi M,
 
 Thank you for taking the time to raise your frustration with us. It is troubling to hear of your dissatisfaction as client service is extremely important to us. 
 
 We pride ourselves in ensuring that the repair process following approved claims are streamlined in order to guarantee that insured vehicles are repaired swiftly. In addition, we ensure that repairs performed to vehicles are of excellent quality at a reasonable cost.

It pleases us to note that you have already been notified that the repairs to the insured vehicle are in the final stage. We will continue to communicate with the repairer and keep you updated accordingly.
 
 Please be assured that, at PMD, the repair to all vehicles undergo a strict auditing process to guarantee that the highest quality repairs are afforded to our clients.
 
 Assuring you of our continued best endeavours. 
 
 Kind regards,
 The PMD Team

 


MM
Mduduzi M's update30 Jun 2020, 14:31
Reviewer Update
Hi

Which repairs are are nearing the final stage because the car has not been touched?

Iam currently at the repairer they have nothing from PMD not even a phone call, everytime I have to be the one calling and mediating between the two, it's tiring straight Iam tired..

.. Thank you