1 reviews | Active since Aug 2025
PMD insurance failed.me
I used to think PMD insurance is the best untill the 22 July 2025. When I got an accident at work . This is the worse insurance ever... I launch a claim on the 22. July 2025 the first week things were promising as if they will finalize sooner. On the 12 August 2025 I decided to phoned and the lady who answered my call told me that they are waiting the management to finalize my claim. I just waited hoping that they will get back to me but there was no call from. I phoned them again on the 14 of August 2025. The lady said that the claim took 10 to 15 working days of which when I calculated the claim has already escalated. I didn't give when I see that there was no communication, on the 23 of August 2025 I phoned them again the Gentle who answered the call said there is nothing he can do I must wait for the management to finalize the claim. Then on the 26 of August 2025 I saw their missed call. I got back to them very quick and the lady who answered my call said according to what she is seeing on the system no one has tried to call me. I asked her what's going on with the claim because now it's more than 30 days of waiting. She said that I must hold on while she is checking because the claim has escalated. After 30mins she said Mr Tiba your claim is disapproved or rejected, because I was not honest . What they got from Saps and towing guy is total different from what I told them. I said to them it's okay, please send me what you are talking about in writing but up untill today I haven't received any thing. I have referred more than ten people to join PMD kanti I leaded them in the cliff
Thank you for your post. We understand how frustrating it can be to wait for a claim decision, and we regret that your experience did not meet your expectations.
At Prime, we pride ourselves on promptly paying all valid claims by ensuring fair validation processes that the utmost care and diligence. Accurate and honest information is essential for us to process claims efficiently and fairly. When discrepancies arise, additional validation is required, which can extend the processing time.
After reviewing your case, it was found that discrepancies in the information provided regarding the accident, as well as the absence of a valid driver’s license, impacted the outcome of your claim. Our Market Conduct will be in contact with you soon to provide detailed feedback regarding your claim outcome and the validation process.
It will no doubt delight you to recall that, unlike with many other insurers, with Prime the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Kind regards,
The Prime SA Team
Thank you for your post. We understand how frustrating it can be to wait for a claim decision, and we regret that your experience did not meet your expectations.
At Prime, we pride ourselves on promptly paying all valid claims by ensuring fair validation processes that the utmost care and diligence. Accurate and honest information is essential for us to process claims efficiently and fairly. When discrepancies arise, additional validation is required, which can extend the processing time.
After reviewing your case, it was found that discrepancies in the information provided regarding the accident, as well as the absence of a valid driver’s license, impacted the outcome of your claim. Our Market Conduct will be in contact with you soon to provide detailed feedback regarding your claim outcome and the validation process.
It will no doubt delight you to recall that, unlike with many other insurers, with Prime the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Kind regards,
The Prime SA Team