YN
Yolisa N
1 reviews | Active since Oct 2020
28 Oct 2020, 13:39
Pmd insurance bullies and ******
Its a shame, how this company treats its clients, my claim was rejected and they said its invalid. And its been a month they took my car. They saying i am liable for storage and have to refund them their towing fees. This was my fir claim over two years with them, and had a total of 4 cars with them. I just cancelled all four cars, imagine i have a debt which i never asked for besides fixing my car. I would be in good terms with them if they covered their role then will fix my car, Insurance should cover the storage as they said they want the car to assess it. As we speak i do not even know where my car is. ****** ****** *****. They can rot in hell
Helpful (0)
Replies (4)0
Replies (4)YN
Yolisa N's updateReviewer Update
28 Oct 2020, 14:13PMD does not work on weekends, if you have an accident during weekend, you on your own. Had to pay for towing, coz it would not authorize any towing company to tow the car. Had to pay R2000 for towing. No road side assistance and can not even lodge a claim on weekends. Good luck if you with pmd. Its a shame, what kind of insurance that does not work on weekends. Not even roadside assistance??? Tjooo how pathetic, i was i knew earlier.
YN
Yolisa N's update28 Oct 2020, 14:13
Reviewer Update
PMD does not work on weekends, if you have an accident during weekend, you on your own. Had to pay for towing, coz it would not authorize any towing company to tow the car. Had to pay R2000 for towing. No road side assistance and can not even lodge a claim on weekends. Good luck if you with pmd. Its a shame, what kind of insurance that does not work on weekends. Not even roadside assistance??? Tjooo how pathetic, i was i knew earlier.
Prime South Africa's replyOfficial
28 Oct 2020, 15:58Dear Yolisa H,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply28 Oct 2020, 15:58
Official
Dear Yolisa H,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
YN
Yolisa N's updateReviewer Update
28 Oct 2020, 17:24You know, i do not even need your feedback, you just an employee replying to text for the sake of looking good. If your claim process was good as your response here, that would wonderful. Am here to let other people know what kind of business you running, As if having an accident is not enough, fixing my car still not enough, you want me to pay for storage refund your towing, who needed the car for assessment? Consumer protection needs to be alerted of this. Otherwise you must assess the cars in people houses. Bunch ******
YN
Yolisa N's update28 Oct 2020, 17:24
Reviewer Update
You know, i do not even need your feedback, you just an employee replying to text for the sake of looking good. If your claim process was good as your response here, that would wonderful. Am here to let other people know what kind of business you running, As if having an accident is not enough, fixing my car still not enough, you want me to pay for storage refund your towing, who needed the car for assessment? Consumer protection needs to be alerted of this. Otherwise you must assess the cars in people houses. Bunch ******
Prime South Africa's replyOfficial
02 Nov 2020, 15:35Dear Yolisa N,
Thank you for your post.
At PMD we pride ourselves on our professional and thorough claim validation process which ensures the prompt payment of all valid claims.
We regret your discontent regarding the outcome of your claim. Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions as well as the rules of the road. A review of your claim confirms that the decision reached was accurately based on the provisions set out in the National Road Traffic Act.
Our Market Conduct Team has been instructed to review your claim and provide you with a detailed explanation regarding the matter and your experience with us.
Remember that with our comprehensive policy, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards
The PMD Team
Prime South Africa's reply02 Nov 2020, 15:35
Official
Dear Yolisa N,
Thank you for your post.
At PMD we pride ourselves on our professional and thorough claim validation process which ensures the prompt payment of all valid claims.
We regret your discontent regarding the outcome of your claim. Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions as well as the rules of the road. A review of your claim confirms that the decision reached was accurately based on the provisions set out in the National Road Traffic Act.
Our Market Conduct Team has been instructed to review your claim and provide you with a detailed explanation regarding the matter and your experience with us.
Remember that with our comprehensive policy, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards
The PMD Team