PMD insurance a disappointment

Been insured with PMD for 18 months and last month on the 29th of July I got involved in an accident and logged my claim on the 31st of July. They are still investigating up to today and the worst part is that I have to phone them all the time. The last time I called I demanded speaking to a manager but they couldn't connect me. Minutes later I got a call from some lady that claimed to be a manager and when I asked why my claim hasn't been processed and why I have to phone all the time, the only thing she gave me was an apology. She then promised me that by Friday (25-08-2023) she will make sure my claim has been concluded but nothing has happened, no call no email which means on Monday I have to phone them again, an indication that I must be preparing myself to cancel the policy. If all insurances are like this then they are simply a ****.