PMD *********** Processes and Staff

I was bumped by the taxi driver on the 1st of April. Today it is the 4th of July and the repairs on my car have not been completed because PMD has *********** processes and staff to handle claims. A full 6 weeks was wasted on "Investigations". After that, I was being given reasons such as "the consultant working on your claim is off sick, has been moved to another department, etc..." and when that happens my claim is stuck until I call them. It is quite frustrating because I recommended this insurer to 5/6 friends of mine who switched to PMD. I will be telling them about my experience with the insurer and see if they decide to stay on or go.